RW DVD tagged as CDROM and using CDROM Drivers

[Guest]

I have an ACER E360 with a RW DVD drive, which I would like to use for backup
for the computer.

However, the DVD drive keeps coming up with one handle attached which
designates it as a CDROM drive, and so XP keeps installing the generic CD ROM
driver, not the one for this DVD drive.

ACER has sent me here for technical support.

Is there a way to edit the registry to force this drive to not include the
CDROM ID and install the correct driver so I can use the drive for a RW DVD?

 

[Cari \(MS-MVP\)]

Reinstall your third party DVD burning software.

 

[Guest]

I can't. I was not given any CD's when I bought the computer.

The problem appears to be that XP keeps giving the drive an ID as a generic
CD-ROM.

I am looking for manual editing instructions for hacking the system
automatic installation ID's to set this up the way it is supposed to be,
because Windows for some reason keeps identifying the drive as not a
CDROM/DVD, but a generic CD-ROM for driver installation.

And that is the only driver it installs.

 

[Cari \(MS-MVP\)]

Then it seems you'll have to go out and get some. Don't forget, XP won't
read video DVDs without an MP2 decoder as well.

Until they're installed, all it will do is read a data DVD.

 

[bud]

I can't. I was not given any CD's when I bought the computer.

The problem appears to be that XP keeps giving the drive an ID as a
generic
CD-ROM.

I am looking for manual editing instructions for hacking the system
automatic installation ID's to set this up the way it is supposed to be,
because Windows for some reason keeps identifying the drive as not a
CDROM/DVD, but a generic CD-ROM for driver installation.

I think he is trying to tell you that XP does not support DVD. You need to
have 3rd party DVD player and 3rd party packet writing and DVD burning
software for it to be recognized. Might need a firmware update also if it is
a older system.

 

[Cari \(MS-MVP\)]

Then it seems you'll have to go out and get some. Don't forget, XP won't
read video DVDs without an MP2 decoder as well.

Until they're installed, all it will do is read a data DVD.

 

[Guest]

Acer sent me here for Tech Support, and I have an additional problem.

I need to use the DVD for a data back up drive, and their backup/repair
software is not able to use the drive because the driver XP has installed is
for generic CD rom.

Is there a way to get a third party driver that will work for this? I am
using the ACER PowerDVD software to play a DVD movie with the drive, which is
working, but I cannot use the drive outside of this application at all
including with their back up software.

 

[bud]

Acer sent me here for Tech Support, and I have an additional problem.

I need to use the DVD for a data back up drive, and their backup/repair
software is not able to use the drive because the driver XP has installed
is
for generic CD rom.

Is there a way to get a third party driver that will work for this? I am
using the ACER PowerDVD software to play a DVD movie with the drive, which
is
working, but I cannot use the drive outside of this application at all
including with their back up software.

Look over this one.
http://www.cdburnerxp.se/

 

[Cari \(MS-MVP\)]

Excuse me, but he isn't a he, she's definitely a she. Not all MVPs are
male.

 

[Andrew Murray]

Acer should be supporting their own hardware products (including your DVD
problem since the drive is part of the computer); this is a peer to peerp
support group, while the advice given is great, it is not an official MS
support service.

You should be able to reinstall the factory-installed software; either by
the CD supplied by Acer, or through some routine that accesses the files on
a hidden partition of the hard drive.