Runtime error when attempting to open IE

[fhiebert]

Whenever I try to open internet explorer I get the following error
message pop-up:
-------------
Title: Microsoft Visual C++ Runtime Library
Message:

Runtime Error!

Program: C:\Program Files\Internet Explorer\iexplore.exe

This application has requested the Runtime to terminate it in an
unusual way. Please contact the application's support team for more
information.
--------------

I have tried the following (with no luck):
1. Ran SFC /scannow
2. Disable windows FW
3. Re-install SP2

Any input would be appreciated.

F.

 

[Guest]

I have had the same problem with the same message does anybody have a tried
and tested method which removed this problem and allowed entery back into
Internet explorer

 

[Jon Kennedy]

Lately, it seems the biggest culprit in this error is the Google Toolbar.
Uninstall/reinstall it is the usual fix. Problem is probably with the new
version that came out of beta in the last few weeks.

If not the case....

This may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware, MSAS and/or Spybot Search & Destroy to remove
it.

Microsoft Anti-Spyware (beta)
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/Darnit.html
http://www.doxdesk.com/parasite/ - runs a little script when loading page to
check for common parasites

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://www.spywareinfo.com/forums/
Or the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm

 

[PA Bear]

Does IE open and work anyway?

 

[fhiebert]

No it doesn't

F.

 

[PA Bear]

Please include previous message(s) in your replies to the newsgroup.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
for expert analysis, not here.**

 

[Frank Saunders, MS-MVP, IE/OE]

Runtime Library Microsoft Visual C++, Runtime Error Program
C:\Windows\Explorer.exe or Iexplore.exe, abnormal program termination.
http://www.doxdesk.com/parasite/CommonName.html
or
http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=TROJ_AGENT.BK
also make sure you don't have both the Sun JRE and the Microsoft VM JIT
compiler enabled.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[fhiebert]

Disabling 3rd party extensions did the trick. Now all I got to do is
find out which one was the problem. Thanks for the help.

F.

 

[fhiebert]

Found the offending extension. It was the Google toolbar. (say it
ain't so).

F.

 

[Frank Saunders, MS-MVP, IE/OE]

Found the offending extension. It was the Google toolbar. (say it
ain't so).

F.

It might not cause the problem after being reinstalled.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Guest]

Thank u, thank u, thank u,

I have spent hours trying to find some reason why this runtime error was
coming up - and having to use MSN Explorer instead for a month.

All I needed to do was remove the Google Toolbar!! (from add/remove programs
in the control panel)

S.