Hi,
To identify and resolve the issue, perform the following
steps from the following link and if issue persists,
perform steps followed by:
http://support.microsoft.com/default.aspx?scid=kb;en-
us;304449&Product=winxp
Note: Some programs may not automatically start after
Msconfig has been run. However, most programs can be
opened using a manual method.
1. From the Start menu, click Run. In the Run dialog
box, type: Msconfig, and then click OK.
2. Click the Startup tab, and then click to clear each
check box on the list.
3. Once all the items on the Startup tab have been
unchecked, click OK, and then restart your computer when
you are prompted.
Test for the issue.
Note: If the issue is intermittent you may need to test
the computer for that specific issue, until you feel
comfortable that the issue would have reappeared.
If the issue is resolved, please follow these steps:
1. From the Start menu, click Run. In the Run dialog box
in the Open text box, type: Msconfig, and then click OK.
2. On the Startup tab, click to select the first check
box in the list.
3. Click OK, and then restart your computer when you are
prompted.
4. Determine whether the issue is resolved.
5. Once you are confident that the issue has been
resolved, repeat step 1 through step 3, but click to
select the next check box in the list.
If the issue returns, the last check box that was cleared
loaded a program that is preventing Windows from working
properly. Once the item is discovered, please leave it
cleared, and then verify that all other startup items are
checked. If the computer continues to function properly,
reconnect any external devices that may have been
disconnected in previous troubleshooting steps. If the
computer still continues to function properly,
troubleshoot the startup item that is causing the issue.
A common troubleshooting step is to remove and reinstall
the associated program.
Hope this help!
Bye
Raj
