rules broke when user was converted to contact

[Guest]

We have several thousand users whose Exchange mailboxes were migrated off to
a POP server, and their AD user accounts were replaced with mail-enabled
contact items. The new contact items were placed into the same distribution
lists formerly held by the user accounts.

In Outlook, I had rules that re-routed incoming mail based on distribution
list membership (using the "from people or distribution list" option), the
same DLs now containing the contact items.

When the DLs contained user accounts, they worked perfectly. Now that they
contain contact items, the rules don't trigger any more.

The inbound emails (the ones that stay in my inbox now) are displaying the
sender's smtp address in the From field, instead of the Display Name on the
contact item. It would appear that Outlook (or Exchange) doesn't even seem to
be associating the email with the contact item. And since it doesn't
associate the message with the contact item, that would explain why the rule
never fires.

Is this how it's supposed to work, and if so, how do we work around it? I
know that it's a poorly designed system, but I didn't write it, I just
inherited it. I'm looking to replace it with an event sink procedure in the
future, but for right now I just need to get it working again.

Thanks,
Mike

 

[Roady [MVP]]

Yes, that is how it works. Redirecting is only available to Exchange
accounts.

For other accounts you'll need an add-in;
http://www.howto-outlook.com/redirect.asp?id=mapilab_redirect
If you decide to order use "4PM76A8" to get a discount.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
We have several thousand users whose Exchange mailboxes were migrated off to
a POP server, and their AD user accounts were replaced with mail-enabled
contact items. The new contact items were placed into the same distribution
lists formerly held by the user accounts.

In Outlook, I had rules that re-routed incoming mail based on distribution
list membership (using the "from people or distribution list" option), the
same DLs now containing the contact items.

When the DLs contained user accounts, they worked perfectly. Now that they
contain contact items, the rules don't trigger any more.

The inbound emails (the ones that stay in my inbox now) are displaying the
sender's smtp address in the From field, instead of the Display Name on the
contact item. It would appear that Outlook (or Exchange) doesn't even seem
to
be associating the email with the contact item. And since it doesn't
associate the message with the contact item, that would explain why the rule
never fires.

Is this how it's supposed to work, and if so, how do we work around it? I
know that it's a poorly designed system, but I didn't write it, I just
inherited it. I'm looking to replace it with an event sink procedure in the
future, but for right now I just need to get it working again.

Thanks,
Mike

 

[Ada Pan [MSFT]]

Hello Mike,

Robert has the right point that the Redirect feature is only available for
Exchange accounts.

For your POP accounts, you can either use a third-party add-in as Robert
suggested, or add the contacts instead of distribution list to the rule
condition "from people or distribution list".

Hope this helps.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.