Rules and Alerts


O

OneInTen

Hi,

I created a rule that moves all messages from a domain to a folder under my
inbox. This used to work but not anymore.

The rule is as follows:

Apply this rule after the message arrives from xyz.com move it to the xyz
folder.

Any ideas?

Thanks
 
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C

Christian Goeller

OneInTen, you wrote on Tue, 30 Jan 2007 14:32:35 -0500:
I created a rule that moves all messages from a domain to a folder under my
inbox. This used to work but not anymore.

Have you created recently one or more new rules that might overlap with
this rule? It could be that an other rule still have processed the mail,
so the other rule won't process anymore.
 
O

OneInTen

Thanks for the reply.

No no other new rules, and that's the problem, the rule doesn't process the
mail. The incoming mail stays in the Inbox

Any other ideas?

Thanks
 
C

Christian Goeller

OneInTen, you wrote on Tue, 30 Jan 2007 14:57:32 -0500:
Thanks for the reply.

You're welcome
No no other new rules, and that's the problem, the rule doesn't process the
mail. The incoming mail stays in the Inbox

Have you already deleted and recreated this rule?
 
O

OneInTen

Yes I have


Christian Goeller said:
OneInTen, you wrote on Tue, 30 Jan 2007 14:57:32 -0500:


You're welcome


Have you already deleted and recreated this rule?
 
C

Christian Goeller

OneInTen, you wrote on Tue, 30 Jan 2007 15:12:57 -0500:
Yes I have

Start Outlook once with the parameter /cleanclientrules

Start | Run | outlook.exe /cleanclientrules

This parameter deletes all client based rules. Then recreate them.
Before you do that export your rules (Rules and Alerts | Options |
Export) so you can reimport them if the behavior still occurs with the
new rule.

Because the rules are stored in den pst-file it also might help to test
the pst-file with the tool "scanpst.exe" that fixes existing faults if
necessary.
 
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O

OneInTen

Thanks again,

I run the outlook with the /cleanclientrules and the rules are still in
place. If I delete them manually I have the feeling that when I recreate
the rule it will still not work.

Where can I find the pst file you mentioned where the rules are stored?

Thanks
 
C

Christian Goeller

OneInTen, you wrote on Tue, 30 Jan 2007 15:50:52 -0500:
I run the outlook with the /cleanclientrules and the rules are still in
place. If I delete them manually I have the feeling that when I recreate
the rule it will still not work.

Normally this cannot be! Still try it with the parameter /cleanrules,
that deletes all server- and client-based rules.
Where can I find the pst file you mentioned where the rules are stored?

The pst-file is Outlook's data file in that mails, contacts,
appointments etc. are stored. For more information about Outlook's
pst-file read http://en.wikipedia.org/wiki/.pst

To figure out where your pst-file is stored go to

Control Panel | Mail | Data Files
 
O

OneInTen

I guess i have to reboot and start again. I use Exchange as my server and
all data is held there. I know where to find the Offline Data File, but
other than that I don't have a PST
 
O

OneInTen

Ok,

I run with the /cleanrules and the rules disappeared. I recreated the rule
that moves all the messages from the whole domain and still does not run.

:(
 
O

OneInTen

I finally made it work. I changed the rule to check the domain in the
sender's address instead

Thanks for the help and patience
 
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C

Christian Goeller

OneInTen, you wrote on Tue, 30 Jan 2007 16:18:33 -0500:
I run with the /cleanrules and the rules disappeared.

No wonder, because the rules were server-based rules what I didn't know
before.
 

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