Rules & Alerts

[Guest]

I am using Outlook 2003/Office Professional Edition 2003 with Windows XP Professional and am having a problem with the rules & alerts. I set up some rules to put incoming mail into folders as it arrives and now almost everything that arrives goes into 4 different folders so when I receive mail I get 4 copies and have to delete 3. I can't access the rules to delete or change them. When I go to tools, rules & alerts the dialog box pops on the screen for about 1 second then disappears. I've tried running the detect & repair in help but it doesn't make any difference I still can't access the rules I've set up - I can set up new rules but can't access the old ones. Does anyone know where the rules are stored?

 

[Jocelyn Fiorello [MVP - Outlook]]

Rules are stored within the .PST file. You might try running the Inbox
Repair Tool against your .PST file to see if it finds any errors. Search
your drive for a file called scanpst.exe and run it. Let the tool make a
backup of your file before it repairs anything.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


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[Guest]

I tried running scanpst.exe - it did come back with some errors but it didn't fix the rules & alerts problem - any more suggestions?

 

[Jocelyn Fiorello [MVP - Outlook]]

You might want to try running the Inbox Repair Tool several times until it
returns no errors (it may find more even though it already fixed some). If
that doesn't help either, the only thing I can think of is for you to create
a new .PST file and copy your data to it, then close out the original file.
Then see if the rules function works properly on the new .PST.

In the future, please quote the relevant parts of the previous messages in
the thread when replying -- makes it easier for us to follow the
conversation after a day or two has passed by

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In