G
Guest
Has anybody come accross this problem before?
When my organisation sends automated messages via Outllook, the "Subject Line" seen by a recipients on their message in their inbox as per the following example;
"Subject: West District Requisition Your Ref: SBW/0 Our Ref: GR501800/F/203 /AS"
Note that there is a space after "203". This is at position 66 of the subject string. This space id NOT added by my organisations Correspondence application, our bespoke auto-mailing software, MS Outlook (on send) or MS Exchange.
It appears that both MS Outlook Express and other types of email viewer add this space at this position. Possibly it is something to do with word-wrapping and/or processing the message in plain text format. More importantly, it also occurs for a recipient using MS Outlook.
The result of this space is, when the recipient replies, the auto-mailing software only places "GR501800/F/203" into the subject field for the message in the team folder. The initials are dropped. The software is designed to place everything after "Our Ref:" into the subject field.
If you increase the length of the customers reference, the space at the 66th position moves and less of the Our Reference appears in the subject field for the returned message (e.g. "SBW/00" in the above example, returns "GR501800/F/20", "SBW/00000", returns "GR501800/F" and so on).
Take this to the nth degree; if the space appears in "Our Ref:" in the subject string, the message is no longer delivered to the team, but is remains in the office top level folder.
I have tried sending a normal message outside of the auto-mailing software system with a subject in excess of 66 characters and achieve the same results (Set subject = "123456789012345678901234567890123456789012345678901234567890123456789012345", returned subject
= "12345678901234567890123456789012345678901234567890123456789012345 6789012345" - note the space between the "5" and "6").
If the recipient deletes the extraneous space and then replies, the problem no longer occurs.
I am trying to ascertain where this space is being added and wonder if somehow it is down to the auto-mailing software, or whether this is a known bug woth the Subject line of Outlook 2000. Could it be down to my organisations Outlook - Exchange set-up whereby some buffer or security setting is switched on?
Any help would be much appreciated.
Best Regards
John J.
When my organisation sends automated messages via Outllook, the "Subject Line" seen by a recipients on their message in their inbox as per the following example;
"Subject: West District Requisition Your Ref: SBW/0 Our Ref: GR501800/F/203 /AS"
Note that there is a space after "203". This is at position 66 of the subject string. This space id NOT added by my organisations Correspondence application, our bespoke auto-mailing software, MS Outlook (on send) or MS Exchange.
It appears that both MS Outlook Express and other types of email viewer add this space at this position. Possibly it is something to do with word-wrapping and/or processing the message in plain text format. More importantly, it also occurs for a recipient using MS Outlook.
The result of this space is, when the recipient replies, the auto-mailing software only places "GR501800/F/203" into the subject field for the message in the team folder. The initials are dropped. The software is designed to place everything after "Our Ref:" into the subject field.
If you increase the length of the customers reference, the space at the 66th position moves and less of the Our Reference appears in the subject field for the returned message (e.g. "SBW/00" in the above example, returns "GR501800/F/20", "SBW/00000", returns "GR501800/F" and so on).
Take this to the nth degree; if the space appears in "Our Ref:" in the subject string, the message is no longer delivered to the team, but is remains in the office top level folder.
I have tried sending a normal message outside of the auto-mailing software system with a subject in excess of 66 characters and achieve the same results (Set subject = "123456789012345678901234567890123456789012345678901234567890123456789012345", returned subject
= "12345678901234567890123456789012345678901234567890123456789012345 6789012345" - note the space between the "5" and "6").
If the recipient deletes the extraneous space and then replies, the problem no longer occurs.
I am trying to ascertain where this space is being added and wonder if somehow it is down to the auto-mailing software, or whether this is a known bug woth the Subject line of Outlook 2000. Could it be down to my organisations Outlook - Exchange set-up whereby some buffer or security setting is switched on?
Any help would be much appreciated.
Best Regards
John J.