Roaming Profiles not updating.

[Paul Le Roux]

We have several users who claim to be deleting items off
their desktops but when they log off and back on again,
the items are back. Checked the NTUSER.DAT on the server
and it reflects and old date, it's not being updated. Does
anyone have any ideas. This is not happening to everyone,
just a few users around, and nothing in common.

Thanks.

 

[David Brandt [MSFT]]

Could be any number of things, but my first guess since others work ok and I
assume they're all set up alike, is that an application or service on their
machines is keeping an open handle during logoff which causes the profile
unload to fail. Applications are supposed to release, but some 3rd party
stuff won't, and the profile unload process basically just times out because
of it. You can look at a couple of things. Create a userenv log per the
article below and see if you see open handles in it (sort of cryptic log but
should be able to follow what's going on) and also test those users logging
on from a different client that may not be running the same applications etc
to see if they run into the same problem from a different machine.
221833 How to Enable User Environment Debug Logging in Retail Builds of
Windows
http://support.microsoft.com/?id=221833

note that the log appends every logon/logoff, so if you just let it run
doing a lot of testing, it can get pretty big. I'd recommend setting it up,
which will then record your logoff, and then have the user logon/logoff and
the you save the file off.

--
David Brandt
Microsoft Corporation

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[Tim]

-----Original Message-----
We have several users who claim to be deleting items off
their desktops but when they log off and back on again,
the items are back. Checked the NTUSER.DAT on the server
and it reflects and old date, it's not being updated. Does
anyone have any ideas. This is not happening to everyone,
just a few users around, and nothing in common.

Thanks.
.
Try recreating profile, could be corrupt NTUSER.dat