Right clicking on drive/folders causes explorer to hang

[Scott Dye]

When I right click on a drive or a folder in windows
explorer it takes forever (up to 1 minute or more) before
the context menu pops up. Explorer does not show as "not
responding" in task manager, I just have to stare at the
hour glass until it decides start working again. Win2k
with SP4 and all Win2k hot fixes installed.

 

[Rick]

When I right click on a drive or a folder in windows
explorer it takes forever (up to 1 minute or more) before
the context menu pops up. Explorer does not show as "not
responding" in task manager, I just have to stare at the
hour glass until it decides start working again. Win2k
with SP4 and all Win2k hot fixes installed.

This same question gets asked and answered at least three
times every week. Do a Google Usenet search for this:

slow "right-click" novell

here:
http://www.google.com/advanced_group_search?hl=en

Sort the results by date.

The most common cause is 4.8x or 4.9x versions of Novell's
client software.

Rick

 

[Scott]

Thanks for the response. I'll check this out but I don't
have Novell installed.

 

[Scott]

You're right Rick, I see many many posts from people with
the same problem. However, I don't see that many posts
with actual solutions and unfortunately for me none with
solutions that actually fix my issue. Any help at this
point is appreciated.

 

[Rick]

If you hit ctrl-alt-del and post your list of processes, maybe I
or someone else can help. Any third party software installed
(antivirus, etc) is also a suspect. Check their websites for
any Win2K SP4-related updates or fixes.

Rick

 

[Scott]

Here is a list of all running processes when the problem
occurs:

IEXPLORE.EXE
AcroRd32.exe
mcshield.exe
FrameworkService.exe
services.exe
svchost.exe
Explorer.EXE
Starter.exe
CLISVCL.EXE
spoolsv.exe
svchost.exe
svchost.exe
SNABASE.EXE
cvpnd.exe
winlogon.exe
mdm.exe
MSTask.exe
csrss.exe
GHOSTS~2.EXE
WDNPSVC.EXE
naPrdMgr.exe
lsass.exe
WLANSTA.EXE
mspmspsv.exe
tp4serv.exe
GhostStartTrayApp.exe
ibmpmsvc.exe
regsvc.exe
ltmsg.exe
WinMgmt.exe
Wuser32.exe
SHSTAT.EXE
smsmon32.exe
UpdaterUI.exe
vstskmgr.exe
smss.exe
System
LAUNCH32.EXE
smsapm32.exe
Idle

 

[Rick]

I see Network Associates/McAfee antivirus, Symantec Ghost,
a pointer tracker for IBM laptops (tp4serv.exe) and several
other third-party processes. Any of them could be causing
your problem.

Check for updates to your antivirus software first. Also, do
you know what WDNPSVC.EXE is for? I see no reference
for it anywhere on the web or in Usenet's archives.

Rick

(P.S. stick to this thread please -- I responded to your other
thread as well.)