Right-click item on start menu = explorer crash

[Mick]

Hi all,
many times when trying to right-click on a shortcut from the start menu
explorer crashes. Some items are ok while some crash. On the notebook I'm
using now SPSS, Cute FTP, Nokia PC Suite all crash, while all Wordperfect
office apps & MS Office Apps are fine.

This behaviour appears on two comps running Vista - A desktop running
ultimate and a notebook running Business.


For example, if I'd like to right-click Nokia PC Suite from the start menu
and then /Send To/desktop (create shortcut), as soon as I right-click the
Nokia icon explorer crashes.

Any ideas?

Thanks

Mick

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16386
Application Timestamp: 4549b091
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00066583
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 3081
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

 

[Mamamegs]

The problem could very well be Nokia PC Suite. When I installed it
(yes,
the version for Vista) it messed up my system, my tablet (Wacom)
drivers
wouldn't work (closed by DEP) and my system kept crashing with a 0x4E
BSoD. I couldn't even uninstall PC Suite because the uninstaller was
damaged. After a system restore everything works fine again.

--
Mamamegs.

I reject your reality and substitute my own.
(Adam Savage)

www.vistabits.nl

MSN:
_*[email protected]*_


Mick wrote :

 

[Mick]

Hi,
Thanks for the suggestion but Nokia PC Suite is only
installed on my
notebook. The problem has existed since a clean install on
my desktop
and on a brand new laptop. Initially I thought it may be
something to do
with security settings for the folders the shortcuts are
filed in. e.g.,
C:\Documents and Settings\Mick\Start Menu\Programs
\Accessories.

Since then I've made sure I have full access to all the
start menu stuff
but the problem still exists on both PC's. It's got me
baffled.

Thanks

Mick

 

[zachd [MSFT]]

What's the crash bucket number:
http://zachd.com/pss/pss.html#bucket
?

 

[Mick]

What's the crash bucket number:
http://zachd.com/pss/pss.html#bucket
?

Hi,
Here's the info.
Thanks
Mick

Product
Windows Explorer

Problem
Stopped working

Date
11-Apr-2007 6:07 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16386
Application Timestamp: 4549b091
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c00000fd
Exception Offset: 000635c0
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 3081
Additional Information 1: a95a
Additional Information 2: af745df16824719a6658a6f709c28b0c
Additional Information 3: 2b66
Additional Information 4: 8bc761da67d87a238385d2790cd081ac

Files that help describe the problem (some files may no longer be
available)
Version.txt
AppCompat.txt
minidump.mdmp

Extra information about the problem
Bucket ID: 348466585