Return XP home ed???

  • Thread starter Thread starter stevek
  • Start date Start date
S

stevek

I purchased (XP Home) from Circuit City and they refused refund as I had
opened the package. When I tried using the logic that it would have be
beyond my capabilities to test the software without opening the package,
well let's just say it was lost on the 'where-ever return
person/assistant manager'. First and last purchase from Circuit City.

Can I return it back to Microsoft?
 
Probably not Circuit City's fault here. If you look on their receipt, it
probably says that they will not refund if the software package has been
opened or if it was purchased for xxx amount of days. It would have been a
different story if you did not open it. You can read Microsoft's EULA for
more information and if you want to dig deeper into the situation:

http://www.microsoft.com/windowsxp/home/eula.mspx
 
stevek said:
I purchased (XP Home) from Circuit City and they refused refund as I had
opened the package. When I tried using the logic that it would have be
beyond my capabilities to test the software without opening the package,
well let's just say it was lost on the 'where-ever return
person/assistant manager'. First and last purchase from Circuit City.

Can I return it back to Microsoft?
Click to expand...

Why did you buy it in the first place? For testing, there are
probably enough demo units running at Circuit City if one does
not know where to get an evaluation unit. Now that you what it,
what's wrong with it and why can't it be used? Want to install
Linux, is that it?
 
stevek said:
I purchased (XP Home) from Circuit City and they refused refund as I had
opened the package. When I tried using the logic that it would have be
beyond my capabilities to test the software without opening the package,
well let's just say it was lost on the 'where-ever return
person/assistant manager'. First and last purchase from Circuit City.

Can I return it back to Microsoft?

Hello, From a retailer point of view any software that is open could have been copied and s/n recorded. In a sense it would be giving away the product, nice for a individual but can be rather limiting for a business profit margin.
Click to expand...
take care
beamish
 
stevek said:
I purchased (XP Home) from Circuit City and they refused refund as I
had opened the package. When I tried using the logic that it would
have be beyond my capabilities to test the software without opening
the package, well let's just say it was lost on the 'where-ever return
person/assistant manager'. First and last purchase from Circuit City.

Can I return it back to Microsoft?
Click to expand...

See if this helps
http://www.microsoft.com/mscorp/productrefund/refund.asp


--
 
Steve

Was the product defective or unwanted? Consumer rights vary according
to where the product is purchased!

For any exchange or refund, we need the original receipt or a record of the
purchase in our system, and the product must be in its original condition,
including the box, UPC bar code, packaging, and all accessories.

Source:
http://snipurl.com/ll9q

Try Ebay

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
I made the mistake to talking to a 'clerk, using clerk because they sure
are not techies'. I explained I had an older box but did not want to
purchase if it did not work. His response was 'You can return it.' That
is why they take down your name and other info, in case I would loose
the receipt they can look it up for a return. Ya, I know. DUH. However
it is difficult to determine if software works unless you try using it!

Will not be purchasing anything from Circuit City again, I hope.
 
Do not understand the following "there are probably enough demo units
running at Circuit City if one does not know where to get an evaluation
unit."

It will not install on the system I purchased it for.
 
Now this was very helpful info. Thank you very much. I am now feverishly
looking for my receipt.

Again, Thanks
 
stevek said:
On many products yes, that would be the case. However you must
register XP and MS should have a record of that.
Click to expand...

You do *not* have to register XP.
You *may* have to activate XP.
 
The product (XP home edition) would not install on the system. It was an
older system and perhaps it was a bios or disk or something problem but
after several days work I decided the heck with it. Some where in the
somewhat near future I will purschase another notebook and will be
forced to get a copy (am aware of OEM issue). The XP was open but in
find shape with all receipts etc. As previously stated they even had the
info in their (system?).

The clerk was a real piece of work. Probably the reason CC is on the way
to never never land.
 
stevek said:
Do not understand the following "there are probably enough demo units
running at Circuit City if one does not know where to get an evaluation
unit."

It will not install on the system I purchased it for.
Click to expand...

Caveat emptor, buddy. One needs to do good research. If the Windows
XP is a retail version, might as well keep it and put it into the
next system or use it to upgrade a more compatible system.
 
In
stevek said:
I purchased (XP Home) from Circuit City and they refused refund as I
had opened the package. When I tried using the logic that it would
have be beyond my capabilities to test the software without opening
the package, well let's just say it was lost on the 'where-ever return
person/assistant manager'. First and last purchase from Circuit City.

Can I return it back to Microsoft?
Click to expand...

If you purchased the retail version, have proof of purchase and plead your
case, you may be able to return it to Microsoft.
Contact Microsoft.
#14 on the FAQ list
http://www.michaelstevenstech.com/xpfaq.html
--
Michael Stevens MS-MVP XP
(e-mail address removed)
http://www.michaelstevenstech.com
For a better newsgroup experience. Setup a newsreader.
http://www.michaelstevenstech.com/outlookexpressnewreader.htm
 
stevek said:
On many products yes, that would be the case. However you must
register XP and MS should have a record of that.
Click to expand...


No, this isn't correct. Registration, which is used primarily for marketing
purposes by Microsoft, is entirely optional.

Activation, which is another thing entirely, is what is required. It is also
anonymous, so unless you've opted to register, Microsoft has no record of
your name as an XP purchaser.
 
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