Return and Refund

[Craig Coope]

I'm posting this here as I received no reply in the last ng.

I know that most of you will be from outside the UK but I'm hoping for
advice or better experience for the UK.

Hope someone can help.

"I have posted a couple of times about a new monitor which I bought
that doesn't seem to work with DVI input. Anyway I will be getting a
new one out to be swapped to see if that fixes my problem. However the
monitor I will be getting will be the exact same (ie same model number
on back) and I'm worried that the replacement will have the same
effect. It is possible that this monitor is not broken but just will
not accept DVI using my ATI drivers (or someother setup on my rig). I
have already tried another card
(albiet ATI) and another DVI cable.

So if the replacement monitor turns out to do the same is it possible
for the monitor to be returned with a refund even though technically
the monitor isn't broken? - when infact it just seems to be a
combination of factors on my rig.

I understand the refunds are easy if the goods have not been used or
even unpacked but this is a different case..."

Cheers,

Craig

 

[Augustus]

I'm posting this here as I received no reply in the last ng.

I know that most of you will be from outside the UK but I'm hoping for
advice or better experience for the UK.

Hope someone can help.

"I have posted a couple of times about a new monitor which I bought
that doesn't seem to work with DVI input. Anyway I will be getting a
new one out to be swapped to see if that fixes my problem. However the
monitor I will be getting will be the exact same (ie same model number
on back) and I'm worried that the replacement will have the same
effect. It is possible that this monitor is not broken but just will
not accept DVI using my ATI drivers (or someother setup on my rig). I
have already tried another card
(albiet ATI) and another DVI cable.

So if the replacement monitor turns out to do the same is it possible
for the monitor to be returned with a refund even though technically
the monitor isn't broken? - when infact it just seems to be a
combination of factors on my rig.

I'd suggest you take your existing LCD monitor and DVI cable to someone
else's computer (with DVI output, obviously) and try it before anything
else. Surely you must know someone with another system you can try this on?