resynching network/cached passwords

[Guest]

I have a user who whenever she changes her network password it breaks the
authentication in outlook and IM. I am running xp machines and exchange 2000.
She can change her password fine and authenticate to the domain and have full
network access but both her IM and outlook break. Her outlook promptes for a
password everytime it connects but works, her IM prompts for username
password and domain everytime she connects.

The problem can be fixed by deleting her local profile and relogging
allowing a new profile to be built. But then recurs the next password change
cycle. Is there a way to force synch between the stored password for
outlook/IM? Or perhaps permissions on a registry key issue that isnt allowing
the stored password to be updated.

Changing the password in AD back to the old password also corrects the
issue. Thanks alot.

 

[Steven L Umbach]

Personally I never save passwords as it is bad security practice and then
can easily be recovered by another user. You could have her try going to IE
tools/internet options/content/autocomplete and select clear passwords and
also try Control Panel/user accounts/her account - Manage My Network
passwords under related tasks in upper right hand corner and have her delete
any entries there that could be causing the problem. -- Steve

 

[Guest]

Not that kind of password error. The only password is her network domain
password she is using at login to the network. Normally unless changed in
group policys this gets cached (I dont know where in the registry) so that
apps that use this username and password (like outlook or network shares)
dont prompt everytime they are acessed.

When she goes through her periodic password change every x months her AD
password changes fine. She can authenticate to the network with the new
password and access all shares and databases. However outlook and IM, both of
which are used heavilly, now prompt for username,password, and domain
whenever they are used. Rebuilding the profile fixes this as does manaully
changing the AD password back to the previous one. I am looking to find where
this password is being referenced locally and find out why its not updating
with the new ad password. All other users dont have any problems like this,
when they change thier passwords everything synchs on next login and they
dont get constant prompts.

Thank you again for all your help

 

[Steven L Umbach]

What might be helpful is to have the user try a different domain computer to
see if the problem persists or have another user domain user try her
computer if the user with the problem uses the same computer all the time.
If the problem seems to be related to that particular computer then it would
seem that there is an issue with that particular operating system
configuration or the default user profile. Then you may want to try a
repair/upgrade install of the operating system or first try using secedit to
change security settings back to default defined levels [for all or specific
areas with /areas ] per the KB article below to see if that helps or not. I
would also suggest posting in an Outlook and/or Exchange newsgroup to see if
anyone there has had experience with such a problem. SysInternals has a
couple free tools called filemon and regmon that can help you track what
registry keys or files are being accessed.--- Steve

http://support.microsoft.com/default.aspx?scid=kb;EN-US;313222
http://www.sysinternals.com/Utilities/Regmon.html --- regmon and link to
SysInternals

 

[Guest]

Hey Cobble 75,

This problem has happened to 2 of my users over the past three weeks and
another yesterday. You're right about the solution. Blowing away the profile
and recreating it definitely resolves the problem. That is most likely not
the fix. As I said before, this just started for me recently. Do you think
one of the Microsoft updates has caused this? Any answers from and MVP will
be appreciated. And anyone else, of course.

Thanks,

Sturner45

 

[Guest]

That is the exact problem I was having. I fillowed your suggestion:

"Control Panel/user accounts/her account - Manage My Network
passwords under related tasks in upper right hand corner and have her delete
any entries there that could be causing the problem"

and found the entry that was causing the issue. I did not know this
location existed for caching passwords. THANKS!