restore failure

[Guest]

my cd-rom driver is corrupted and my computer no longer recognizes my cd-rom.
I have tried "driver restore" and system restore many times and I just get
the message that the system could not be restored. This is very frustrating.
The error code I get is "error 39". Does anybody know what that means and
how to correct the problem?

 

[Alan Smith]

my cd-rom driver is corrupted and my computer no longer recognizes my
cd-rom.
I have tried "driver restore" and system restore many times and I just get
the message that the system could not be restored. This is very
frustrating.
The error code I get is "error 39". Does anybody know what that means and
how to correct the problem?

How are you so confident it is the driver and not the drive? Have you tried
the drive in a different computer?

 

[Guest]

some info?
What OS are you running?

 

[Guest]

My OS is WindowsXP home edition. My computer is a dell and is only about six
months old. It came with a Samsung CD-R/RW SW-252S drive. I've tried to
restore the driver with what Dell calls the "drive restore" program that came
with the OEM software, but to no avail.

 

[Guest]

Alan,
I don't know for sure that it isn't the hardware that's the problem. The
computer is only about six months old (Dell Dimension 4700, WindowsXP home),
so how likely is it that it would be the hardware and not the software?