Restart during burn process on DVD_RW

[Darius27M]

My specs are as follows:


XP Pro Version 5.1.2600 Service Pack 2 Build 2600
CPU AMD Athlon 2.2 Mhz
Total Physical Memory 256.00 MB DDR RAM

BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 8/31/2004
Available Physical Memory 33.59 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 617.26 MB

Sound : Realtek AC97 Audio
Video : NVIDIA GeForce4 MX 4000

Primary IDE Channel

Description : Master: Maxtor 6Y080L0
Type : Disk Drive
DMA : On

Secondary IDE Channel


Attached Devices
Description : Master: _NEC DVD_RW ND-3500AG
Type : CD-Rom Drive
DMA : On
Autorun : On
Description : Slave: LITEON CD-ROM LTN526
Type : CD-Rom Drive
DMA : On
Autorun : On

Installed OS Patches
--------------------
(Q810090) USB Update : Yes
(Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable
Past Border First : Yes
(Q812415) Problems with Multiple ATA devices : No
(Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5 : No
(Q320174) IMAPI Update - CDs recorded have missing files or errors :
Yes
(Q311542) Devices May not power up properly when resuming from standby
: Yes
(Q327086) Data Added to Removable Media During Hibernation May Be Lost
When You Resume Windows XP : Yes
(Q308374) Ricoh 1394 Controller May Not Work with Windows XP : No
(Q314634) Windows XP Does Not Detect Your New USB Device : Yes
(Q822603) USB 1.1 and USB 2.0 update : No
(Q323507) Your IEEE 1394 or USB CD-ROM or DVD-ROM Drive May Not Be
Recognized in Windows XP : No
(Q815834) 'Code 28' Error Message and a Yellow Exclamation Mark Next to
a USB Device in Device Manager After Your Computer Resumes from
Hibernation : No
(Q316575) Problems When You Swap a CD-ROM During Hibernation in Windows
XP : No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error :
No
(Q323322) Cannot Use Sony VAIO PCG-C1MRX Internal Camera with Windows
Messenger After You Apply Q316397 : No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error

Version DirectX : DirectX 9.0c

Burning Software Description : Nero Burning ROM
Version : 6, 6, 0, 16
Company : Ahead Software AG
Version Check : Ok

ASPI Information
----------------
System ASPI : ASPI is not installed

Nero ASPI : ASPI is installed and working properly

WNASPI32.DLL : 2.0.1.74 164112 bytes October 26, 2004

-------------------------------------------------------------------

The main problem I am getting has occurred ever since installing the
NEC DVD-RW drive and also changing the case at the same time.

Since then, the PC works fine, but when I try to burn DVD's the
computer is restarting at different points midway thorough the burn,
resulting in many "coasters". I have tried motherboard driver updates,
dvd burner updates, display updates, windows updates, firmware update
on the dvd burner, I even tried changing the program as I was
originally using Ulead Movie Factory. I tried installing a case fan, I
made she the CPU wasnt overclocked, updated my bios, virus scans and
spyware scans, with all threats successfully removed now and I just
dont know what else I can do. Can anyone help me at all??????

Many Thanks,

Darius Clarke.

PS I was reading another thread about running the driver verifier to
see if the driver that is causing the crash is highlighted next time
crash occurs, will update this thread when that happens.

 

[Darius27M]

Oh yes, the motherboard is an ECS Elitegroup 741GX-M board.

 

[Darius27M]

And one last thing (I promise lol) this is a copy of the error as it
appears in Event Viewer:


Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 9/17/2005
Time: 8:49:02 AM
User: N/A
Computer: HOME
Description:
Error code 000000c4, parameter1 00000090, parameter2 ffdff120,
parameter3 00000000, parameter4 00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 63 000000c
0020: 34 20 20 50 61 72 61 6d 4 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 39 30 2c 20 000090,
0038: 66 66 64 66 66 31 32 30 ffdff120
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 30 30 30 30 00, 0000
0050: 30 30 30 30 0000

 

[Cari \(MS-MVP\)]

A C4 is a Driver Verifier error
http://aumha.org/win5/kbestop.php#0xc4

 

[Darius27M]

I think I may have selected the wrong error code it should have been
this one :

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 9/16/2005
Time: 9:19:55 PM
User: N/A
Computer: HOME
Description:
Error code 000000fe, parameter1 00000005, parameter2 ff8790e0,
parameter3 10397001, parameter4 ffabc180.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 66 000000f
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 35 2c 20 000005,
0038: 66 66 38 37 39 30 65 30 ff8790e0
0040: 2c 20 31 30 33 39 37 30 , 103970
0048: 30 31 2c 20 66 66 61 62 01, ffab
0050: 63 31 38 30 c180

The one error report I posted earlier was after I set the Verifier to
check all non-Microsoft Drivers. Sorry about that Cari

 

[Cari \(MS-MVP\)]

Is your PC set to standby or hibernate?

 

[Darius27M]

No its not set to either of those, but I tried a 3rd brand of blank
DVD's (the hp dvd+r 8x blanks) and I actually burned 2 dvd's
yesterday!! shocking huh? The brand I used before were FujiFlim White
Surface DVD-R 8x, and some other type of Fuji Film Silver DVD-R, so
brand may be the problem. Will test somemore this evening and see
Keep ya posted! Thanks for your help so far by the way.

Darius.

 

[Cari \(MS-MVP\)]

Don't think I've ever tried white surface DVDs. It may be that your DVD
burner just doesn't like that particuar brand of media. The ones I've used
are mainly a purple surface on the burning side and a silvery topside...
usually use Memorex. Only one single failure in four diferent DVD
burners... out of about 600+ burned using nearly every burning software you
can think of!!!

 

[Darius27M]

That sounds like a good success rate in anyones eyes, I will try to get
my hands on some of those Memorex CDs !!

On a downer, I had a perfect night of burning last night, and burned 5
movies, 3 music video mixes and today now I still had a few coasters
despite only using the purple and white covered hp DVD+R. It is
occuring spradically at different points of the burn, sometimes during
the transcode and conversion section and sometimes midway through the
burn itself. I also have emailed NEC and I still have had no reply. I
found another thread similiar to my problem and he hasnt resolved it
yet either:

http://groups.google.com/group/alt....cc6331e?q=nec+3500+ag&rnum=1#b94a44b8dcc6331e

See what you make of it Cari

Thanks a million,
Darius.

 

[Cari \(MS-MVP\)]

There are several NEC drives on that posting aren't there... that might be
an interesting fact to keep in mind. I've only ever had Pioneer drives (no
idea why I went for the first one, probably just because it was
cheap!)....A06, A08, A09.... as I upgrade my desktop they are moved to other
PCs down the line... and they're all still working fine. I do have to
confess tonight I burned a DVD that didn't quite do what I wanted.... 3
MPEG2 files... and I had them in the correct order, but when I'd burned
them, #3 became #1, #1 became #2 and #2 became #3.

So one Memorex DVD in the trash bin!!! I left it encoding one more time...
I should really go back and see what it's doing!

 

[Darius27M]

Its true maybe the problem might be the NEC drive itself, but now my
problems have taken a turn for the worse. My computer is actually
rebooting whilst doing normal tasks, such as surfing the net, saving
editing media, and so on. I tried deleting a lot of the background
programs to free up memory, and set the page file size to automatic.
Yet I would be simply browsing a web page and reading an article and
then blank screen and reboot. I am at a complete loss as to y this is
happening, and I now feel maybe the problem is not the drive, but some
kind of conflict in the system itself.

 

[Cari \(MS-MVP\)]

Right click on My Computer and select Properties...

click on the Advanced tab

Click on the Startup and Recovery icon marked Settings

UNCHECK the box marked "Automatically restart"

Next time, after it fails there should be a BlueScreen giving the exact
error text ....

Then we'll be able to investigate further:
http://aumha.org/win5/kbestop.htm
--
Cari (MS-MVP)
Printing & Imaging