Help! Had to reinstall XP, now DVD does not read...

[John Lisenba]

Computer crashed, and I had to re-install XP. I'm on Home edition 2002, with
service pack 3. All programs and hardware work normally now, except for the
internal DVD/CD-RW. It will play any audio cd in Windows Media Player. It
will read a CR-Rom, as I used it to re-install all of my software. The
problem arose when I purchased Office 2007. Apparently it is on a DVD, not a
CD-Rom. It shows 0 files on the install disk. I then attempted to run a
regular DVD movie, with the same result. No error messages, it just doesn't
do anything, and shows "0 Files" when I open that drive on the control panel.
I then hooked up an external DVD/CDRW (HP DVD840e via USB) Same result with
it. I have gone to the MS website and downloaded the "update drivers" link,
as well as making sure that "automatic updates" are enabled. The
troubleshooting option in Device Mgr says the device is working properly. If
it is helpful, here is my system:

eMachines T3304 w/ AMD sempron 330+
Lite On Combo DVD/CDRW internal to computer.

Thanks in advance for any info!

 

[John Lisenba]

Anyone? Please help!

 

[kctim]

Anyone? Please help!

 

[John Inzer]

Computer crashed, and I had to re-install XP. I'm on Home edition
2002, with service pack 3. All programs and hardware work normally
now, except for the internal DVD/CD-RW. It will play any audio cd in
Windows Media Player. It will read a CR-Rom, as I used it to
re-install all of my software. The problem arose when I purchased
Office 2007. Apparently it is on a DVD, not a CD-Rom. It shows 0
files on the install disk. I then attempted to run a regular DVD
movie, with the same result. No error messages, it just doesn't do
anything, and shows "0 Files" when I open that drive on the control
panel. I then hooked up an external DVD/CDRW (HP DVD840e via USB)
Same result with it. I have gone to the MS website and downloaded
the "update drivers" link, as well as making sure that "automatic
updates" are enabled. The troubleshooting option in Device Mgr says
the device is working properly. If it is helpful, here is my system:

eMachines T3304 w/ AMD sempron 330+
Lite On Combo DVD/CDRW internal to computer.

Thanks in advance for any info!

================================
Maybe the following articles would be worth a look:

(308012) Resources for troubleshooting DVD
problems in Windows XP
http://support.microsoft.com/kb/308012/en-us

Also...maybe you need a DVD Decoder:

Info on DVD Decoders:
Plug-ins for Windows Media Player
http://tinyurl.com/j9e29
or...
http://www.microsoft.com/windows/windowsmedia/player/plugins.aspx

--


John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk