Resetting SMART attributes


J

JJN

Dead Maxtor DiamondMax 9 SATA HD with a Maxtor diagnostic code (from
Maxtor's PowerMax) indicating it was dead and could be RMA'ed for a
replacement.
Used PowerMax utility to write zeroes to the drive.
PowerMax now indicates the drive is OK.
Drive now appears to work fine (under Windows XP), and SMART utilities now
report most attributes of the drive as almost perfect (over 250).

What is to prevent this once dead drive from being re-sold as a good drive,
and how will the consumer know?
 
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R

Rod Speed

JJN said:
Dead Maxtor DiamondMax 9 SATA HD with a Maxtor diagnostic code (from
Maxtor's PowerMax) indicating it was dead and could be RMA'ed for a
replacement.
Used PowerMax utility to write zeroes to the drive.
PowerMax now indicates the drive is OK.
Drive now appears to work fine (under Windows XP), and SMART
utilities now report most attributes of the drive as almost perfect
(over 250).

What is to prevent this once dead drive from being re-sold as a good
drive, and how will the consumer know?
What does Everest show with the SMART data ?
http://www.lavalys.com/products/overview.php?pid=1&lang=en
 
A

Arno Wagner

Previously JJN said:
Dead Maxtor DiamondMax 9 SATA HD with a Maxtor diagnostic code (from
Maxtor's PowerMax) indicating it was dead and could be RMA'ed for a
replacement.
Used PowerMax utility to write zeroes to the drive.
PowerMax now indicates the drive is OK.
Drive now appears to work fine (under Windows XP), and SMART utilities now
report most attributes of the drive as almost perfect (over 250).
What is to prevent this once dead drive from being re-sold as a good drive,
and how will the consumer know?
RMA it. I had the same situation. As long as you still have the
error code PowerMax gave you or you already have an RMA number,
send it in, Maxtor should replace it. They did for me.

Arno
 
J

JJN

Arno Wagner said:
RMA it. I had the same situation. As long as you still have the
error code PowerMax gave you or you already have an RMA number,
send it in, Maxtor should replace it. They did for me.
The drive was bundled with a desktop PC from a major PC manufacturer.
Maxtor wants me to return the drive to the PC manufacturer for a replacement.
 
J

JJN

Rod Speed said:
What does Everest show with the SMART data ?
ID Attribute Description Threshold Value Worst Data Status
03 Spin Up Time 63 183 178 15404 OK: Value is normal
04 Start/Stop Count 0 253 253 103 OK: Always passing
05 Reallocated Sector Count 63 253 251 0 OK: Value is normal
06 Read Channel Margin 100 253 253 0 OK: Value is normal
07 Seek Error Rate 0 253 252 0 OK: Always passing
08 Seek Time Performance 187 250 237 52857 OK: Value is normal
09 Power-On Time Count 0 239 239 47494 OK: Always passing
0A Spin Retry Count 157 253 252 0 OK: Value is normal
0B Calibration Retry Count 223 253 252 0 OK: Value is normal
0C Power Cycle Count 0 253 253 104 OK: Always passing
C0 Power-Off Retract Count 0 253 253 0 OK: Always passing
C1 Load/Unload Cycle Count 0 253 253 0 OK: Always passing
C2 Temperature 0 253 253 63 OK: Always passing
C3 Hardware ECC Recovered 0 253 252 4038 OK: Always passing
C4 Reallocation Event Count 0 231 231 22 OK: Always passing
C5 Current Pending Sector Count 0 253 251 0 OK: Always passing
C6 Off-Line Uncorrectable Sector Count 0 253 230 0 OK: Always passing
C7 Ultra ATA CRC Error Rate 0 199 199 1 OK: Always passing
C8 Write Error Rate 0 253 252 0 OK: Always passing
 
A

Arno Wagner

The drive was bundled with a desktop PC from a major PC manufacturer.
Maxtor wants me to return the drive to the PC manufacturer for a replacement.
O.k., I cannot predict how that will turn out. Do you still
have the error code from PowerMax? If so, you should contact the
PC manufactuere, tell your story and ask whether they replace
the drive or not. If they do not, I strongly suggest you replace
it at your own expense. Seagate and Samsung seems to be significantly
better than Maxtor at the moment.

Arno
 
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H

helpdisc

Ok but if i restem all parametars, how would u know?
That is what factorie does.
They reset it, form new lists, and they make it as new.
HelpDisc
 

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