Replying to messages forwarded (not redirected) by rule

[Guest]

I work with a company whose security will not allow POP3 for their email
system. They are forwarding, not redirecting, mail sent to me using the
email address they have given me to another email address I use. I receive
the mail without problem, but cannot reply to mail because it comes from my
own address (the one they have forwarded from). I tried using redirect,
instead of forwarding, but in those cases while I can "reply" to the original
sender I have no way of knowing that the email was sent to me at that
company's email address (instead it shows as coming to my forwarded address).
Any ideas?

 

[Jeff Stephenson [MSFT]]

I work with a company whose security will not allow POP3 for their email
system. They are forwarding, not redirecting, mail sent to me using the
email address they have given me to another email address I use. I receive
the mail without problem, but cannot reply to mail because it comes from my
own address (the one they have forwarded from). I tried using redirect,
instead of forwarding, but in those cases while I can "reply" to the original
sender I have no way of knowing that the email was sent to me at that
company's email address (instead it shows as coming to my forwarded address).
Any ideas?

You're not going to be able to reply the way you want to mail that has been
forwarded - only a redirect by your company, rather than a forward, will
work.

 

[Guest]

Thanks, Jeff, but the problem with redirecting is that the email appears that
it was sent from the sender directly to the email address to which it has
been redirected and "replying" will naturally send from that address instead
of the one the sender sent to. I use several email addresses, each for a
different company, and as the others are POP3 this isn't a problem - but this
one not being POP3 I'm trying to find a workaround. Michael

 

[Jeff Stephenson [MSFT]]

Thanks, Jeff, but the problem with redirecting is that the email appears that
it was sent from the sender directly to the email address to which it has
been redirected and "replying" will naturally send from that address instead
of the one the sender sent to. I use several email addresses, each for a
different company, and as the others are POP3 this isn't a problem - but this
one not being POP3 I'm trying to find a workaround. Michael

Ah, I had thought that you were concerned about the address from which the
mail arrived, not that address from which you were sending...

What sort of account is it - Exchange? If that's the case, I suspect the
only way you're going to be able to send from a different address is
through some configuration of your mailbox on the server. Talk to your
administrator about your options.

 

[Guest]

Jeff, thanks again. Here's the story. I use POP3 and individual email
addresses for several companies with whom I work, but this newest one does
use Exchange and they wanted me to use my company email address with them by
using Remote Server and their version of Outlook. The problem is that I then
have to manage a different calendar, contacts, etc., all online instead of
offline on my laptop like normal. They don't allow POP3. So, presently they
forward mail to me, but the mail shows up as coming from my own email address
with that company and I can't hit "reply" to get to the original sender and
CC's. Worse, the fowarded email doesn't show the email addresses of the
sender or CC's, just their names. When we tried "redirect", I could hit
reply and I could see the email addresses (checking "properties"), but the
mail shows up as being "sent" to the address to which the mail has been
redirected - and so I would have to (1) know that this mail was sent to my
address with that company and (2) change the properties of the email reply so
that it went from my address with that company instead of the default address
which would be the one to which the message was redirected. Phew! Anyway, I
was hoping to find a workaround - sort of a redirect which shows up as being
sent to the original address, but simply shows up at the address to which it
is redirected (a dumb redirect, instead of a smart one!). Thanks again,
Jeff, for your posts. I hope you can help!

 

[Jeff Stephenson [MSFT]]

Jeff, thanks again. Here's the story. I use POP3 and individual email
addresses for several companies with whom I work, but this newest one does
use Exchange and they wanted me to use my company email address with them by
using Remote Server and their version of Outlook. The problem is that I then
have to manage a different calendar, contacts, etc., all online instead of
offline on my laptop like normal. They don't allow POP3. So, presently they
forward mail to me, but the mail shows up as coming from my own email address
with that company and I can't hit "reply" to get to the original sender and
CC's. Worse, the fowarded email doesn't show the email addresses of the
sender or CC's, just their names. When we tried "redirect", I could hit
reply and I could see the email addresses (checking "properties"), but the
mail shows up as being "sent" to the address to which the mail has been
redirected - and so I would have to (1) know that this mail was sent to my
address with that company and (2) change the properties of the email reply so
that it went from my address with that company instead of the default address
which would be the one to which the message was redirected. Phew! Anyway, I
was hoping to find a workaround - sort of a redirect which shows up as being
sent to the original address, but simply shows up at the address to which it
is redirected (a dumb redirect, instead of a smart one!). Thanks again,
Jeff, for your posts. I hope you can help!

I don't know that you're going to be able to get Outlook to automatically
do what you want. I think, however, that you can make it easier for you to
select the right account when you reply, as long as the message is
redirected.

A redirected message has several fields added to its Internet headers, one
of the required ones being "Resent-From", which is the SMTP address of the
mailbox which was the original recipient that redirected the message.
While these won't show in anything you can see in Outlook, you *can* create
a rule for incoming messages with the condition "with specific words in the
message header". Put your mail address at the company in question in the
"specific words" field, and have the messages filed in a folder for that
company's mail. That way, you'll know that those, and only those, messages
in that folder should be replied to using the account for that company.

 

[Guest]

Thanks a million, Jeff. Sounds like a great workaround. You're a star!

 

[Jeff Stephenson [MSFT]]

Thanks a million, Jeff. Sounds like a great workaround. You're a star!

Hope it works

 

[Guest]

Jeff - almost there. There is no "resent from" in the message header on the
messages I've had redirected. I am guessing that this is because the company
has not "activated" Outlook for me and redirected from there, but instead has
done so in their system (Exchange?); nowhere does the header list my email
address - the one to which mail is originally sent and redirected away from.
Anyway, I've gotten around it for now by specifying their "internal" address
which is in the header and the only issue I've come across is that another
guy in this company posts mail to a listserve to which I also subscribe, and
my rule catches this mail, too. It's a small issue, but I thought I'd ask
you about the lack of a "resent from" in the header. Thanks, Michael

 

[Guest]

Jeff, we're almost there. For whatever reason there is no "resent from" in
the message header on mail being redirected to me - perhaps this is because
they have redirected within their system (Exchange?) and not within an
Outlook account they had created for me - they opted to deactivate Outlook
while retaining my address so as not to load my inbox with copies of all my
redirected mail. Anyway, I've used part of their "internal" address which is
in the header and the rule works fine. The only issue I have seen is that
one other guy in the same company posts items to a listserve that he and I
both subscribe to, and his postings get caught by my rule - it's a small
issue, but I thought I'd mention the lack of a "resent from" in the headers
to you to see if this made sense. Thanks, Michael.

 

[Jeff Stephenson [MSFT]]

Jeff, we're almost there. For whatever reason there is no "resent from" in
the message header on mail being redirected to me - perhaps this is because
they have redirected within their system (Exchange?) and not within an
Outlook account they had created for me - they opted to deactivate Outlook
while retaining my address so as not to load my inbox with copies of all my
redirected mail. Anyway, I've used part of their "internal" address which is
in the header and the rule works fine. The only issue I have seen is that
one other guy in the same company posts items to a listserve that he and I
both subscribe to, and his postings get caught by my rule - it's a small
issue, but I thought I'd mention the lack of a "resent from" in the headers
to you to see if this made sense. Thanks, Michael.

I don't know Exchange's behavior with resends, but I would have expected it
to add a Resent-from header field. If it doesn't I think you've found the
only solution that's going to work for you, though not perfectly...

 

[Guest]

I'm now getting these redirected messages, but none show the recipient list
(To and Cc) - instead it looks just like an email sent by a sender to me
alone. How can I make sure this information is shown - otherwise the "reply
all" function will miss everyone except the sender. Thanks!

 

[Jeff Stephenson [MSFT]]

I'm now getting these redirected messages, but none show the recipient list
(To and Cc) - instead it looks just like an email sent by a sender to me
alone. How can I make sure this information is shown - otherwise the "reply
all" function will miss everyone except the sender. Thanks!

That's going to have to be dealt with by whoever set up the redirection.
It sounds like you're actually getting a forward, rather than a redirect...