Removing unwanted software

[Mathias Sheeleigh]

Any help anyone can offer me will be greatly appreciated.

I use the Windows XP Home Edition operating system on my
Dell 8200 Dimension computer. I do not know when or how,
but I now have Whistle Software installed on my computer.
I believe this software is the cause of two error messages
that constantly and repeatedly pop-up when I am accessing
the internet (halting operations until I click on "OK" in
the error message box). [These messages are: "Failed to
create WSEL parser" and "Failed to create WSEL Network
Service parser."]

When I go to my Control Panel and open the "Add/Remove"
Programs feature, this Whistle Software is not listed as
one of the programs on my computer that I can remove. Why
can I not find and remove this software from this location?

In Windows Explorer, when I searched for a file
containing "WSEL" I found this Whistle Software program in
the "Crograms\Unknown Software" folder. I found
an "uninstall" file within the Whistle Software sub-
folder. However, when I open this file and click on "Yes"
to uninstall, the program does not uninstall, even though
all Internet applications are closed. [On my bottom
toolbar, there is a button that says, "Uninstalling" but
the box that says click "Yes" or "No" to uninstall
remains. I even tried not touching the computer for 30
minutes after clicking "Yes" to uninstall. Finally, when
I later click "No" on the choice box (the only way to get
rid of that box), a window appears that says the program
is finishing uninstalling the software. However, when I
click "Finish" to complete the process of uninstalling,
the program remains there in my folder.

I tried to delete the software by highlighting the sub-
folder and clicking on delete. However, I got a message
that some of the files could not be deleted. Can you tell
me how to remove this unwanted software from my computer?

Thank you for your help.

 

[purplehaz]

Sounds like spyware or a home page hijacker.

Run these tools weekly
spybot -- http://www.safer-networking.org/
ad-aware -- http://www.lavasoftusa.com/

 

[Guest]

It very much sounds like Spy ware.

The 2 most popular spyware removal programs are SpyBot Search & Destroy, and Ad-Aware
Both are free, and I use both of them. Please make sure you update them after downloading

Here are the links

SpyBot S&D

http://www.safer-networking.org/index.php?page=downloa

Ad-Aware

http://www.lavasoftusa.com/support/download

If it's not spyware, and the problem still exists, I have a few more thoughts, but let's just start with this

 

[Penna Elabi]

I use the Windows XP Home Edition operating system on my
Dell 8200 Dimension computer. I do not know when or how,
but I now have Whistle Software installed on my computer.
I believe this software is the cause of two error messages
that constantly and repeatedly pop-up when I am accessing
the internet (halting operations until I click on "OK" in
the error message box). [These messages are: "Failed to
create WSEL parser" and "Failed to create WSEL Network
Service parser."]

You have probably inadvertently downloaded and installed adware,
spyware, parasite, trojan or a browser hijacker from some web site:

http://www.geocities.com/googlepubsupgenfaq/#popups

 

[Mukund]

The Whistle software also leaves tracks in the registry.
You might want to get a decent registy cleaner like McAfee.

Sounds like spyware or a home page hijacker.

Run these tools weekly
spybot -- http://www.safer-networking.org/
ad-aware -- http://www.lavasoftusa.com/

Any help anyone can offer me will be greatly appreciated.

I use the Windows XP Home Edition operating system on my
Dell 8200 Dimension computer. I do not know when or how,
but I now have Whistle Software installed on my computer.
I believe this software is the cause of two error messages
that constantly and repeatedly pop-up when I am accessing
the internet (halting operations until I click on "OK" in
the error message box). [These messages are: "Failed to
create WSEL parser" and "Failed to create WSEL Network
Service parser."]

When I go to my Control Panel and open the "Add/Remove"
Programs feature, this Whistle Software is not listed as
one of the programs on my computer that I can remove. Why
can I not find and remove this software from this location?

In Windows Explorer, when I searched for a file
containing "WSEL" I found this Whistle Software program in
the "Crograms\Unknown Software" folder. I found
an "uninstall" file within the Whistle Software sub-
folder. However, when I open this file and click on "Yes"
to uninstall, the program does not uninstall, even though
all Internet applications are closed. [On my bottom
toolbar, there is a button that says, "Uninstalling" but
the box that says click "Yes" or "No" to uninstall
remains. I even tried not touching the computer for 30
minutes after clicking "Yes" to uninstall. Finally, when
I later click "No" on the choice box (the only way to get
rid of that box), a window appears that says the program
is finishing uninstalling the software. However, when I
click "Finish" to complete the process of uninstalling,
the program remains there in my folder.

I tried to delete the software by highlighting the sub-
folder and clicking on delete. However, I got a message
that some of the files could not be deleted. Can you tell
me how to remove this unwanted software from my computer?

Thank you for your help.