Removing programs that do not exist(?)

[Ray de Milliano]

I a couple of related problems. First, when trying to load PC-Cillian 2007,
I get an error message that states: "To continue with the installation, the
setup program must remove Active Virus Shield, a conflicting program. Click
Yes to remove the application."

When I click Yes, I get another error message that states:
"This action is only valid for products that are currently installed."

If I go to Add/Remove Programs and try to remove AVS (which is the first
entry on that page), I get the same error message: "This action is only
valid ..."

I have brought this up with Trend, AVS, AOL, Kaspersky, and many other
support locations, none of which have yet to tell me how to rid my computer
of this application. One person told me to reload the XP OS, a step I do not
wish to take unless absolutely necessary.

When I go into the registry (which I have a dread fear of as I know that
messing in there can cause more problems than cures), I have found some
references to AVS and AOL but do not know what to do with them.

Recently, I tried to go back into the registry and do a Find to locate the
above references but now find that they do not come up on the search. This
is even more frustrating as I don't have a clue where to turn at this point.


So, how can an item in Add/Remove Programs be removed from the menu, namely
AVS; and how can I find and remove the location of the file(?) that is
preventing PC-Cillian from loading?

A second issue that is related to the above reference about the Registry, I
have a lot of ".com" entries listed under the history (Windows\Internet
Settings\P3P\History)and domains (Windows\Internet Settings\Zone Map\Domains)
location in the registry. Many of these are junk that I would rather not
have on my computer. How can these be removed without causing problems with
other programs (and I DO want them removed)? Thank you for any assistance
you can give.

 

[Joe Phillips]

I a couple of related problems. First, when trying to load PC-Cillian 2007,
I get an error message that states: "To continue with the installation, the
setup program must remove Active Virus Shield, a conflicting program. Click
Yes to remove the application."

When I click Yes, I get another error message that states:
"This action is only valid for products that are currently installed."

If I go to Add/Remove Programs and try to remove AVS (which is the first
entry on that page), I get the same error message: "This action is only
valid ..."

I have brought this up with Trend, AVS, AOL, Kaspersky, and many other
support locations, none of which have yet to tell me how to rid my computer
of this application. One person told me to reload the XP OS, a step I do not
wish to take unless absolutely necessary.

When I go into the registry (which I have a dread fear of as I know that
messing in there can cause more problems than cures), I have found some
references to AVS and AOL but do not know what to do with them.

Recently, I tried to go back into the registry and do a Find to locate the
above references but now find that they do not come up on the search. This
is even more frustrating as I don't have a clue where to turn at this point.


So, how can an item in Add/Remove Programs be removed from the menu, namely
AVS; and how can I find and remove the location of the file(?) that is
preventing PC-Cillian from loading?

A second issue that is related to the above reference about the Registry, I
have a lot of ".com" entries listed under the history (Windows\Internet
Settings\P3P\History)and domains (Windows\Internet Settings\Zone Map\Domains)
location in the registry. Many of these are junk that I would rather not
have on my computer. How can these be removed without causing problems with
other programs (and I DO want them removed)? Thank you for any assistance
you can give.

You might give the Microsoft Cleanup Utility a shot for the programs
http://support.microsoft.com/kb/290301

and give regclean a shot on the registry
http://www.download.com/3000-2094-881470.html

 

[RalfG]

Reinstall AVS, reboot then uninstall it normally and reboot again.

There is also the possibility of trying MS "Windows Installer Clean up" to
remove the software remnants, which you can download from MS Downloads.

You can delete IE History entries from the IE Tools-Internet Options menu.

 

[Antioch]

Clipped

If you do not know what goes on in Registry/have a fear to tread in such an
area then dont assume your ignorance will be compensated by such a cleaner -
I tried it once and never again. Not all cleaners are good at their job,
but at the end of the day, is it worth the risk of buggering up your system
for no particular reason.
Leave Registry alone if you do not have a particular problem with it.
If you have to go in, then get someone in the groups who knows what they are
doing, to hold your hand.

You might give the Microsoft Cleanup Utility a shot for the programs
http://support.microsoft.com/kb/290301

Possible option - though I would not use it as I know very little about it.

and give regclean a shot on the registry
http://www.download.com/3000-2094-881470.html

The above I would not touch with a barge pole.
Appears to have been written for Windows 95/98/NT.
You dont get to see the results of any clean?
Does not appear to work in XP - but then you have not given your OS etc.
I have read enough - The Ed's notes are interesting - its favourable for the
Novice? And he must be the first person to find Reg Cleaner makes your
system open faster!!!!!

Antioch

 

[Daave]

I a couple of related problems. First, when trying to load PC-Cillian
2007,
I get an error message that states: "To continue with the
installation, the
setup program must remove Active Virus Shield, a conflicting program.
Click
Yes to remove the application."

When I click Yes, I get another error message that states:
"This action is only valid for products that are currently installed."

If I go to Add/Remove Programs and try to remove AVS (which is the
first
entry on that page), I get the same error message: "This action is
only
valid ..."

How did you originally remove Active Virus Shield? Perhaps you should
reinstall it (hopefully you still have the installation file; I
understand AOL is no longer offering it), then uninstall it, using
Add/Remove Programs.

Also, did you see this page:

http://help.aol.com/help/dynamickc....p--helpchannelsaolcom-kjumpadparticleId221604

( or http://tinyurl.com/32s8s9 )

I have brought this up with Trend, AVS, AOL, Kaspersky, and many other
support locations, none of which have yet to tell me how to rid my
computer
of this application. One person told me to reload the XP OS, a step I
do not
wish to take unless absolutely necessary.

Agreed; reinstalling your OS is definitely overkill!

When I go into the registry (which I have a dread fear of as I know
that
messing in there can cause more problems than cures), I have found
some
references to AVS and AOL but do not know what to do with them.

Recently, I tried to go back into the registry and do a Find to locate
the
above references but now find that they do not come up on the search.
This
is even more frustrating as I don't have a clue where to turn at this
point.

For the time being, I advise you to stay away from the registry. One
mistake could make things very miserable for you!

A second issue that is related to the above reference about the
Registry, I
have a lot of ".com" entries listed under the history
(Windows\Internet
Settings\P3P\History)and domains (Windows\Internet Settings\Zone
Map\Domains)
location in the registry. Many of these are junk that I would rather
not
have on my computer. How can these be removed without causing problems
with
other programs (and I DO want them removed)? Thank you for any
assistance
you can give.

Again, stay away from the registry. If you wish to remove temp files,
history, etc., use Ccleaner:

http://www.ccleaner.com/

(You may wish to make sure "Autpcomplete Form History" is unchecked.)

Use the Cleaner function; there's no need to use the Issues function.
Deleting registry entries rarely aids in speeding up your PC.