removing NAV

G

Guest

help, I've had a virus on my machine ... removed already. It affected NAV
installation. While trying to diagnose problem I installed McAfee. Now
McAfee won't install Active Shield because it sees NAV. I can't seem to find
NAV in the list of programs in the control panel, but see the files using
windows explorer. How do I remove all NAV software instances. I'm sure
DELETE won't REMOVE,
 
R

River_Rat

What version of NAV do you have?

Symatec has removal tools for there virus software.
http://service1.symantec.com/SUPPOR...33497f6e8a319ece88256ace0076cc02?OpenDocument

--
Good Day
River Rat




help, I've had a virus on my machine ... removed already. It affected NAV
installation. While trying to diagnose problem I installed McAfee. Now
McAfee won't install Active Shield because it sees NAV. I can't seem to
find
NAV in the list of programs in the control panel, but see the files using
windows explorer. How do I remove all NAV software instances. I'm sure
DELETE won't REMOVE,
 
C

Carey Frisch [MVP]

Removing Norton AntiVirus 2003 or earlier by using the Rnav2003.exe
removal utility when Add/Remove programs fails
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

:

| help, I've had a virus on my machine ... removed already. It affected NAV
| installation. While trying to diagnose problem I installed McAfee. Now
| McAfee won't install Active Shield because it sees NAV. I can't seem to find
| NAV in the list of programs in the control panel, but see the files using
| windows explorer. How do I remove all NAV software instances. I'm sure
| DELETE won't REMOVE,
 
S

Sharon F

help, I've had a virus on my machine ... removed already. It affected NAV
installation. While trying to diagnose problem I installed McAfee. Now
McAfee won't install Active Shield because it sees NAV. I can't seem to find
NAV in the list of programs in the control panel, but see the files using
windows explorer. How do I remove all NAV software instances. I'm sure
DELETE won't REMOVE,

Check the Symantec website's technical support area. They have a tool you
can download that will remove their software. Sorry that I don't have a
link to the tool. I just know that it exists.
 
G

Galen

In Carey Frisch [MVP] <[email protected]> had this to say:

My reply is at the bottom of your sent message:
Removing Norton AntiVirus 2003 or earlier by using the Rnav2003.exe
removal utility when Add/Remove programs fails
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

It's pretty sad when a tool to remove viruses is more difficult to remove
than it is to remove most viruses and they have to develope special tools to
do so. What's sadder is that people pay for this software... Sheesh... <g>

Galen
 
G

Guest

Thank you for your reply. I have AntiVirus 2005. I have downloaded the tech
pages will attempt to figure this out.
 
G

Guest

I've used NAV for many years I may have vers 2003 that was upgraded to 2004
then 2005. <g> Now to install the windows firewall. I'm on a DSL with
Earthlink, fibre optic to the curb. This came in through an email I'm sure,
I watched my NAV shield vanish. I certainly hope I don't have to reghost!
But, if I do that will be ok.
 
G

Guest

I agree. Unfortunately, I have 3 years of upgrades that may cause some of
the removal problem. I'll see as I read through the pages of tech info.
Thanks for the help.
 
G

glee

Even after you use the Symantec tool to remove their software, there will still be
quite a few Registry entries left behind that you have to manually search out and
destroy, and possibly also files. I haven't removed NAV from a system in about a
year, so the memory is getting dim. ;-)
 
G

Galen

In glee <[email protected]> had this to say:

My reply is at the bottom of your sent message:
Even after you use the Symantec tool to remove their software, there
will still be quite a few Registry entries left behind that you have
to manually search out and destroy, and possibly also files. I
haven't removed NAV from a system in about a year, so the memory is
getting dim. ;-)

This might be coincidence but mostly when a client has brought a PC in to me
that required fixing and had Norton's AV on it the end result was a
re-installation of the entire OS after backing up their data. (A flat fee as
it's done quite easily and it's not something that I could really charge
time-based anyhow and still have fees that are acceptable.) So I guess I can
honestly say that I've never actually made an effort to uninstall NAV in a
very long time. Instead I've had the chance to witness the people griping
from said process and smiled and felt a bit grateful that I wasn't in their
shoes. I think the two main problems I've had were with System Works on a
Windows ME system which the owner didn't want me to re-install even with
backups and a similar OEM situation with XP and System Works in the early
days of XP only in that case it was also a matter of a missing OEM CD and me
being unsure of the use of a standard retail CD on the system with the OEM
license. Those were clone the drive first and then play situations...
Neither was very pretty. These days I hardly work at all unless it's someone
who knows me by name or got my phone number from someone. I'm not sure if
I'm retired or if I'm going to go do something new after but for now I'm
just going back to school which means that I'll probably have to re-learn
everything in when I'm done.

Galen
--

"My mind rebels at stagnation. Give me problems, give me work, give me
the most abstruse cryptogram or the most intricate analysis, and I am
in my own proper atmosphere. I can dispense then with artificial
stimulants. But I abhor the dull routine of existence. I crave for
mental exaltation." -- Sherlock Holmes
 
S

Star Fleet Admiral Q

There was a time where I'd Norton products were dependable, now they are so
intrusive and bloated, they are worse than the malware they're supposed to
protect you from.
My 2 cents, save your data files and format and do a clean install of
Windows and all your apps. That'll get rid of all traces of Norton. Good
luck and have a great day!

--

Star Fleet Admiral Q @ your Service!

http://www.google.com
Google is your "Friend"
 

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