Removed virus klez...still lingering problems

[callmeparanoid]

I successfully was able to remove the "klez" virus.
Interestingly, Norton 2004 did not detect this... I was
only able to detect an remove the virus using the
symmantec klezfix utility...but that's another story.

My remaining problems are:

1) Task Manager will not start...I do not get the disable
by administrator message.

2) The User control panel is completely empty.
I don't know if this is the result of klez or not...it
could be a totally independent problem.

3)I am unable to reinstall Norton 2004 anti-virus since I
have run the Klezfix tool. Note: the lkezfix
documentation does state that Norton anti-virus needs to
be reinstalled after running klezfix.

Hoping for some solid ideas!

Thanks everyone for the help so far.

C--

 

[Jupiter Jones [MVP]]

1. Scan for Viruses online to ensure no other viruses are involved:
http://security.symantec.com/ssc/home.asp?j=1&langid=ie&venid=sym&plfid=23&pkj=IRLFIZTYMWPAZTJWUFJ

2. After #1 & #3 are done, check for damaged or missing System Files:
Start/Run
Type "sfc /scannow" ENTER
Have Windows XP CD available

3. Search for the appropriate "symclean" program to completely remove
Norton:
http://www.symantec.com/avcenter/

If Norton AV 2004 did not catch Klez, it was broke or disabled.

Finally see this link to help prevent this in the future:
http://www3.telus.net/dandemar/Security.htm

 

[Guest]

Thanks for help

-----Original Message-----
1. Scan for Viruses online to ensure no other viruses are involved:
http://security.symantec.com/ssc/home.asp? j=1&langid=ie&venid=sym&plfid=23&pkj=IRLFIZTYMWPAZTJWUFJ

2. After #1 & #3 are done, check for damaged or missing System Files:
Start/Run
Type "sfc /scannow" ENTER
Have Windows XP CD available

3. Search for the appropriate "symclean" program to completely remove
Norton:
http://www.symantec.com/avcenter/

If Norton AV 2004 did not catch Klez, it was broke or disabled.

Finally see this link to help prevent this in the future:
http://www3.telus.net/dandemar/Security.htm

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/se tup.asp
http://dts-l.org/index.html


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