Remove Program error (Can't remove program)

[Guest]

Due to failure during a software installation process, I attempted to remove the program using Add or Remove Program in the Control Panel.

But during remove process, got message "Missing setup required files, please install withthe original installatindisk (0x0002)"

Have tried to remove files directly but that may have also caused more problems then it solves. Tried to reinstall but install failed too. Any help with some other method of removing the program...i.e via the registry? Any reference on microsoft database would be helpful.

Thanks in advance.

 

[Thorsten Matzner]

Due to failure during a software installation process, I attempted to remove the program using Add or Remove Program in the Control Panel.

But during remove process, got message "Missing setup required files, please install withthe original installatindisk (0x0002)"

Have tried to remove files directly but that may have also caused more problems then it solves. Tried to reinstall but install failed too. Any help with some other method of removing the program...i.e via the registry? Any reference on microsoft database would be helpful.

Remove the files for this application from the HDD. Then scan the
Registry for the name of the program and the installation folder o
find and delete leftovers.
You can also use third-party tools like the jv16 Power Tools
(http://www.vtoy.fi/jv16/index.php) for the latter, but you should use
them with care and remove only items from which you know that they are
no longer necessary.

 

[Peter Hutchison]

Due to failure during a software installation process, I attempted to remove the program using Add or Remove Program in the Control Panel.

But during remove process, got message "Missing setup required files, please install withthe original installatindisk (0x0002)"

Have tried to remove files directly but that may have also caused more problems then it solves. Tried to reinstall but install failed too. Any help with some other method of removing the program...i.e via the registry? Any reference on microsoft database would be helpful.

Thanks in advance.

1. You can delete the files in c:\program files

2. Delete registry entries in HKEY_LOCAL_MACHINE\Software\<Company or
Product name>\<Product name>

3. Delete any extra registry entries in HKEY_CURRENT_USER\Software

4. You can remove the Uninstall entry in
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

Peter Hutchison
Windows FAQ
http://www.pcguru.plus.com/

 

[Michael Silverton]

We don't know what program did this to Gordon, but I just spent 90 minutes
on the phone with Dell Gold Support solving this precise problem for them --
"missing setup required files" -- in the case of Intervideo WinDVD.
Hopefully, Dell logged this solution in their knowledge base, since they had
no prior record there. I also made sure that Norton AV File System Realtime
Protection was disabled, which by itself did not help.

Because Dell had no idea, we did walk through the process of deleting
program files and registry keys described by both Thorsten and Peter in this
thread.

Close to giving up, I randomly, I decided to click on Intervideo WinDVD
Uninstall just one more time. This time, instead of failing with "missing
setup required files," it gave me a DirectX version error. Hallelujah! I
went directly to the DirectX download site at http://tinyurl.com/i0n2

So getting rid of the factory install and registry keys did enable me to
discover the cause of the problem in my case.

The problem was indeed DirectX. I don't know what version shipped with this
brand new out-of-the-box Latitude D600 running Win2K, but I do know that I
had also had run ALL of the Windows Updates which never alerted me that I
might need a newer version of DirectX!

In any case, downloaded and ran the 9.0b Runtime and the problem was
resolved.


* Remove_The_Underscores_for_email.

Due to failure during a software installation process, I attempted to

remove the program using Add or Remove Program in the Control Panel.

But during remove process, got message "Missing setup required files,

please install withthe original installatindisk (0x0002)"

Have tried to remove files directly but that may have also caused more

problems then it solves. Tried to reinstall but install failed too. Any help
with some other method of removing the program...i.e via the registry? Any
reference on microsoft database would be helpful.