Remove Firewall

[Guest]

I beleive the Windows XP firewall is blocking upgrade downloads for my
accounting software, even though the firewall is turned off. I have worked
with the software company and my dsl provider - both agree that the firewall
must be blocking the download. Problem started after installing SP2.

 

[Steven L Umbach]

I tend to doubt it is the Windows Firewall if it is disabled. but to be sure
you could user services.msc and set Windows Firewall service to disable and
stop it while logged on as an administrator. You also might try booting into
Safe Mode with Networking to see if that works but you should not do that or
disable the Windows Firewall unless you have an internet router or firewall
device protecting your network as your computer can be compromised/infected
very quickly if connected to the internet without any firewall
rotection. --- Steve

 

[Guest]

You were right - it didn't help. I even uninstalled Norton. Do you have any
other suggestions? Is there anything else in windows that may be blocking
this? This function used to work.

 

[Steven L Umbach]

Did you try booting into Safe Mode with networking to see if that works.
What are the symptoms of the problem? Nothing happens, access denied
message?? Make sure you are logged on as an administrator. You can use the
command net localgroup administrators to see what users are
dministrators. --- Steve

 

[Guest]

Yes, I tried with Safe Mode for networking and it still does not work. Am
logged on as Administrator.

The symptoms are: within the accounting software program (Peachtree) it
checks for updates, identifies updates to be downloaded then click the
download button and Peachtree error message says that it cannot connect to
the internet. However, I can connect to internet through other sections of
Peachtree and have no problem with other applications. Per Peachtree
support, it is a firewall somewhere that is blocking the download.

I used to be able to download updates, tried to pinpoint when problem
started and it seems to coincide with SP2 installation or switch to dsl (we
use through LAN). The dsl company says there is no firewall with dsl modem
or switch.

Also, we had a computer which was restored to original XP (home edition)
before SP2 installed and it downloaded the Peachtree upgrade no problem.

 

[Steven L Umbach]

It does not sound like DSL is the problem if another computer on your
network can do the download. Also since you can connect to the internet
"though other sections of Peachtree" you do show internet connectivity. As
to why that update is not working maybe it is related to a problem with FTP
assuming the update goes to an FTP site. Go to Internet
Explorer/tools/internet options/advanced and find the option for "use
passive FTP". If it is checked uncheck it and if it is not checked check it
to see if that makes any difference after closing Internet Explorer and
starting again. Also add the site used for updates to your trusted Web
Content Zone in tools/internet options/security and set the trusted Web
Content Zone level to low. If none of that helps I would suggest posting in
a Peachtree newsgroup or forum because if it is related to SP2 I am sure
others have had to deal with the same problem or may suggest solutions even
if it is not. Beyond that you would need to use a network packet sniffer
like Ethereal or maybe tdimon from SysInternals to see what is going on with
network traffic. If you were previously using a dial up modem before make
sure your Peachtree configuration is not configured to use the modem still
for updates. Look in the logs via Event Viewer to see if any related
error/warnings are found there that may help in solving the problem. ---
Steve