Remote help problems

[Zadig Galbaras]

Hi!

I'm trying to learn how this feature with remote support works in XP.
I have set up two pc's here at home over a wireless network and it worked
fine.

Tried this evening to establish at connection over the internet to a friend
of mine, but it didn't work.
I had him download and install the latest version of WINDOWS Messenger v.5.1
but in vain.
We both are running a modern pc with WinXP Pro installed.
We both are connected to the net via an ADSL line.

Is this a firewall problem?
We both use the firewall that is residing in the wireless router, and
nothing else.
I use also Microsoft Antispyware, but that shouldn't have anything to say,
now should it?



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regards
Zadig Galbaras
A Perturbed Norwegian Agnostic
-

 

[Rick \Nutcase\ Rogers]

Hi,

Both systems should have port forwarding in the router set to forward port
3389 from the outside world to the internal IP of the machine being used or
accessed.

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Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org