Remote Desktop Connection - Timed Out

[atessin]

I have two remote offices that connect to our Application Server with
Windows Remote Desktop Connection. One of the offices is smooth
sailing with no problems, but the other is loosing it's connection
througout the day several times, they get the following message "The
remote connection has timed out. Please try connecting again to the
remote connection."

The ISP says they have checked the line and thier modem and both came
back clean so they say it's on our end. There are two users which both
plug into that modem, and they go down at the exact same time. I have
checked the logs on their machines as well as our Server and haven't
see anything out of the ordinary. What could be causing this?

Thanks!

P.S. Both offices have the same amount of bandwidth and the office
that is working fine has more employees.

 

[Robert L [MS-MVP]]

It could be MTU issue. These search results may help,

connection to remote computer was broken caused by network error If the Remote Desktop screen comes up black and then you receive this error, you may need test and modify the MTU. These links may help, ...
www.chicagotech.net/Q&A/vpn54.htm - Similar pages


VPN slow issues VPN slow issues. Symptom 1: You experience extreme slow while accessing to remote resources over the VPN. Cause: This could be the MTU issue. ...
www.chicagotech.net/vpnslow.htm


Can't access RDC over VPN After lowering the MTU value to 1200 for both Protocol and Tunnel I get immediate connection of the Remote Desktop session. Thanks for the tip! ...
www.chicagotech.net/Q&A/vpn47.htm



Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
I have two remote offices that connect to our Application Server with
Windows Remote Desktop Connection. One of the offices is smooth
sailing with no problems, but the other is loosing it's connection
througout the day several times, they get the following message "The
remote connection has timed out. Please try connecting again to the
remote connection."

The ISP says they have checked the line and thier modem and both came
back clean so they say it's on our end. There are two users which both
plug into that modem, and they go down at the exact same time. I have
checked the logs on their machines as well as our Server and haven't
see anything out of the ordinary. What could be causing this?

Thanks!

P.S. Both offices have the same amount of bandwidth and the office
that is working fine has more employees.

 

[atessin]

That appeared to do the trick! Thank you so much!!!

 

[Robert L [MS-MVP]]

thank you for the feedback. We need that.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
That appeared to do the trick! Thank you so much!!!