Remote Desktop connection not working


T

Tristan McElhinney

Hi,

I've been trying to get Remote Desktop client to connect to my Windows 2003
Server (standard edition) but it fails with:

"Remote Desktop Disconnected"
This computer can't connect to the remote computer.

Try connecting agian. If the problem continues, contact the owner of the
remote computer or your network administrator."

I'm over the other side of the world from my server so having to ask
inexperienced staff to check and test things for me. They can't connect via
the LAN either using different accounts. Got them to check that it is
enabled on the server and that the correct users are allowed access and are
members of the remote access groups etc. The RDP services are running on
the box too.

Was running out of ideas and not finding any errors messages to go by until
i read on this newsgroup about trying the "Port query" tool. So I
downloaded that and got it to query port 3389 on the IP address of the box
and it returned some clues:

"querying...

TCP port 3389 (ms-wbt-server service): NOT LISTENING
portqry.exe -n www.mydomaintest.nz -e 3389 -p TCP exits with return code
0x00000001."

Says it is not listening? and returns 0x00000001 which I presume is an error
code.

On the box I'm running ISA Server 2004 SP2 and have rules to allow RDP
access (Copied them from my SBS03 rules which work).

I'm no means an expect on firewalls, but is this telling me that my firewall
rule is blocking 3389? or that my web server is not listening?

Help :)
Thanks
Tristan
 
Ad

Advertisements

S

Sooner Al [MVP]

Tristan McElhinney said:
Hi,

I've been trying to get Remote Desktop client to connect to my Windows
2003 Server (standard edition) but it fails with:

"Remote Desktop Disconnected"
This computer can't connect to the remote computer.

Try connecting agian. If the problem continues, contact the owner of the
remote computer or your network administrator."

I'm over the other side of the world from my server so having to ask
inexperienced staff to check and test things for me. They can't connect
via the LAN either using different accounts. Got them to check that it is
enabled on the server and that the correct users are allowed access and
are members of the remote access groups etc. The RDP services are running
on the box too.

Was running out of ideas and not finding any errors messages to go by
until i read on this newsgroup about trying the "Port query" tool. So I
downloaded that and got it to query port 3389 on the IP address of the box
and it returned some clues:

"querying...

TCP port 3389 (ms-wbt-server service): NOT LISTENING
portqry.exe -n www.mydomaintest.nz -e 3389 -p TCP exits with return code
0x00000001."

Says it is not listening? and returns 0x00000001 which I presume is an
error code.

On the box I'm running ISA Server 2004 SP2 and have rules to allow RDP
access (Copied them from my SBS03 rules which work).

I'm no means an expect on firewalls, but is this telling me that my
firewall rule is blocking 3389? or that my web server is not listening?

Help :)
Thanks
Tristan

I would post to the microsoft.public.windows.terminal_services news group
for a faster answer..

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375
 
T

Tristan McElhinney

I fixed it, changed nothing apart from restarting the Remote Desktop service
on the server. Strange!
 
Ad

Advertisements

S

Sooner Al [MVP]

Tristan McElhinney said:
I fixed it, changed nothing apart from restarting the Remote Desktop
service on the server. Strange!
Thanks for the feedback... Glad to hear its working for you..

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top