Remote Desktop behind a router

[Guest]

I have installed remote desk top and I am already installed as the user being
the administrater. I have switched to a static IP on the computer. I have a
Linksys router. the DCHP is disabled, the port 3389 is forwarded to my
computers static IP. The router has a static IP supplied by the ISP, I have a
Motorola SB5120 surfboard modem contected to the cable company.

I go to the client computer and receive error "the specified computer
cannopt be found..." I have tried the computer name only. I have tried
\\(computer IP)\comp name. I have tried Http: etc.

Obviously, I am stimied. Please help.

 

[Carey Frisch [MVP]]

Perhaps the following Knowledge Base Articles will help:

HOW TO: Configure a Computer to Receive Remote Assistance Offers in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527&Product=winxp

Support WebCast: Using Windows Remote Assistance
http://support.microsoft.com/default.aspx?scid=kb;en-us;826769&Product=winxp

Overview of Remote Assistance in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;300546

Troubleshooting Remote Assistance Issues
http://www.chicagotech.net/rdesktop.htm

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| I have installed remote desk top and I am already installed as the user being
| the administrater. I have switched to a static IP on the computer. I have a
| Linksys router. the DCHP is disabled, the port 3389 is forwarded to my
| computers static IP. The router has a static IP supplied by the ISP, I have a
| Motorola SB5120 surfboard modem contected to the cable company.
|
| I go to the client computer and receive error "the specified computer
| cannopt be found..." I have tried the computer name only. I have tried
| \\(computer IP)\comp name. I have tried Http: etc.
|
| Obviously, I am stimied. Please help.
| --
| gnpmark

 

[Bill]

Open remote desktop client and type in the IP address from the ISP not the
internal address of the PC.

 

[Bill]

Carey the OP is asking about Remote Desktop NOT Remote Assistance.

 

[Guest]

From the LAN, use the internal IP address. From the WAN use the external IP
address. Example - 192.168.1.X or 67.23.121.X. This format "\\(computer
IP)\comp name" is incorrect.

 

[Guest]

Hey Bill,

Homerun

Thank you
--
gnpmark

Open remote desktop client and type in the IP address from the ISP not the
internal address of the PC.

 

[Leythos]

I have installed remote desk top and I am already installed as the user being
the administrater. I have switched to a static IP on the computer. I have a
Linksys router. the DCHP is disabled, the port 3389 is forwarded to my
computers static IP. The router has a static IP supplied by the ISP, I have a
Motorola SB5120 surfboard modem contected to the cable company.

I go to the client computer and receive error "the specified computer
cannopt be found..." I have tried the computer name only. I have tried
\\(computer IP)\comp name. I have tried Http: etc.

Obviously, I am stimied. Please help.

You don't use a web browser or a path like that for "remote desktop".

Open the "Remote Desktop" connection, type in the "Public IP" of your
internet address, it should prompt for user/password/domain.

One word of caution - RD ports are scanned quite often, thousands of
probes per day, it's best to not use the default RD port and to actually
setup a VPN instead and then use RD to the workstations private IP.

Make sure that you are using a LONG user name and a LONG password.