remote assistance

[Robert]

Cannot connect to the other computer when they request assistance. This was
working both from email and using msn messenger 6. Now A box comes up and
says remote connection could not be established becuase the remote host name
cannot could not be resolved, please try again.

 

[Jeffrey Randow (MVP)]

If memory serves correctly, MSN Messenger 6 does not support the
UPnP-enabled Remote Assistance.. Thus, the invitation from the
"sender" needs to be edited and the server address needs to be changed
from the local private IP to one that is valid on the internet...

Go to the following website and look for the Remote Assistance
Problems section for instructions on how to edit the invitation:
http://www.petri.co.il/what's_remote_assistance.htm

Jeffrey Randow (Windows MVP - Networking & Smart Display)
(e-mail address removed)

Please post all responses to the newsgroups for the benefit
of all USENET users. Messages sent via email may or may not
be answered depending on time availability....

Remote Networking Technology Wiki -
http://www.remotenetworktechnology.com
Smart Display Support - http://www.smartdisplays.us
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone