Remote assistace works only one way.

[Guest]

hello, i and one of my freind were trying Remote assiatance through MSN
messenger. when i sent him a request he was able to connect to my computer
and see my desktop, but when he invited me i was not able to connect and got
message : "Remote Assistance connection could not be established because the
remote host name could not be resolved. Please try again." Please anyone help
me.

Raghav

 

[Robert L [MS-MVP]]

Assuming his computer connects to the Internet without a firewall while you have a firewall blacking the traffic.

remote desktop How to fix the error "Remote Assistance connection could not be established because the remote host name could not be resolved"? ....
www.chicagotech.net/rdesktop.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
hello, i and one of my freind were trying Remote assiatance through MSN
messenger. when i sent him a request he was able to connect to my computer
and see my desktop, but when he invited me i was not able to connect and got
message : "Remote Assistance connection could not be established because the
remote host name could not be resolved. Please try again." Please anyone help
me.

Raghav

 

[Shenan Stanley]

hello, i and one of my freind were trying Remote assiatance through
MSN messenger. when i sent him a request he was able to connect to my
computer and see my desktop, but when he invited me i was not able to
connect and got message : "Remote Assistance connection could not be
established because the remote host name could not be resolved.
Please try again." Please anyone help me.

Are they behind a DSL/Cable Modem router?
If so, have they forwarded to proper ports through it and opened the proper
ports through their firewall to allow you to connect?

In short - it sounds like, to me anyway, your friend is better protected
from the dangers out there than you are or you know more about how to
configure things to allow them to connect to your machine in such a way..
One or the other. =)

 

[Alfredo Crisostomo]

I'm having the same trouble and saw this:

"When you receive an invitation from an Internet user whose computer is behind a router or firewall, the IP sent to you is the private IP behind the router or firewall. So that you can't access the computer. To fix this issue, 1) edit the invitation IP address. 2) Use Windows Messenger to establish the Remote Assistance session"

My question: How could I "edit the invitation IP address" ???




"Robert L [MS-MVP]" <[email protected]> escribió en el mensaje Assuming his computer connects to the Internet without a firewall while you have a firewall blacking the traffic.

remote desktop How to fix the error "Remote Assistance connection could not be established because the remote host name could not be resolved"? ...
www.chicagotech.net/rdesktop.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
hello, i and one of my freind were trying Remote assiatance through MSN
messenger. when i sent him a request he was able to connect to my computer
and see my desktop, but when he invited me i was not able to connect and got
message : "Remote Assistance connection could not be established because the
remote host name could not be resolved. Please try again." Please anyone help
me.

Raghav

 

[Robert L [MS-MVP]]

This how to may help,

Modify Remote Assistance Invitation
When trying to remote access a XP computer to offer a remote assistance, you may receive the "Remote Assistance connection could not be established because the remote host name could not be resolved". One way to fix this problem is modifying the invitation file ...

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
I'm having the same trouble and saw this:

"When you receive an invitation from an Internet user whose computer is behind a router or firewall, the IP sent to you is the private IP behind the router or firewall. So that you can't access the computer. To fix this issue, 1) edit the invitation IP address. 2) Use Windows Messenger to establish the Remote Assistance session"

My question: How could I "edit the invitation IP address" ???




"Robert L [MS-MVP]" <[email protected]> escribió en el mensaje Assuming his computer connects to the Internet without a firewall while you have a firewall blacking the traffic.

remote desktop How to fix the error "Remote Assistance connection could not be established because the remote host name could not be resolved"? ...
www.chicagotech.net/rdesktop.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
hello, i and one of my freind were trying Remote assiatance through MSN
messenger. when i sent him a request he was able to connect to my computer
and see my desktop, but when he invited me i was not able to connect and got
message : "Remote Assistance connection could not be established because the
remote host name could not be resolved. Please try again." Please anyone help
me.

Raghav