Remote Assistance

[George Spiro]

I was wondering if anyone has a walkthrough on how I could configure the
following:

I want remote assistance to be simply a double click icon that will do the
following:

I want it to send the invitation to (e-mail address removed) with a password that
the IT administrators set for a period of 30 minutes.

I want this to be as transparent has possible for the end users.

Thank you,

G

 

[Newbie Coder]

George,

Go through this list:

http://search.microsoft.com/results.aspx?mkt=en-US&form=MSHOME&setlang=en-US&q="Remote+Assistance"

 

[George Spiro]

Nothing there. I checked. I need something IDIOT PROOF because my users
arent the sharpest knifes in the drawer.

 

[Pegasus \(MVP\)]

I was wondering if anyone has a walkthrough on how I could configure the
following:

I want remote assistance to be simply a double click icon that will do the
following:

I want it to send the invitation to (e-mail address removed) with a password
that the IT administrators set for a period of 30 minutes.

I want this to be as transparent has possible for the end users.

Thank you,

G

I have no experience with Remote Assistance, hence I cannot directly
answer your question. However, you can do this with third-party
products, e.g. with WinVNC. Installation at the remote end is easy
and operation at the remote end consists of nothing other than clicking
a shortcut. Installation at your end is demanding whereas operation
at your end is trivial. Post again if you need more details.

 

[Ace]

DameWare NT Utilities / DameWare Mini Remote Control.