Remote Assistance

[Ty]

I am trying to help a friend via Remote Assistance and
when I accept her invitation I get the following error:

Remote Assistance connection could not be established
because the remote host name could not be resolved.
Please try again.

Has anyone seen this? I took control of her computer
before and never had any problems.

Thanks.

Ty

 

[Robert L [MS-MVP]]

quoted from http://www.ChicagoTech.net
Q: How to fix the error "Remote Assistance connection could not be
established because the remote host name could not be resolved"?

A: When you receive an invitation from an Internet user whose computer is
behind a router or firewall, the IP sent to you is the private IP behind the
router or firewall. So that you can't access the computer. To fix this
issue, 1) use notepad to open the invitation to change the private ip to the
public ip which may be the router or firewall's ip. 2) Use Windows Messenger
to establish the Remote Assistance session.
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Robert Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting on
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