Remote Assistance - remote host name can be resolved

[Guest]

I am trying to connect to my brother's computer at his house to help him rid his system of virii. At first I couldn't connect, it would say that the host name can not be resolved, so I had my brother connect the comp directly to the dsl modem, bypassing the router, and I was able to connect. I did a bunch of cleaning up on his system, and rebooted it, but I can't reconnect. He is sending me the invitations, and it logs me in, and the remote assistance window opens, then I just get a web dialog box that says "closed the connection". It is just like that, an icomplete sentence, which makes me think it is some type of virus doing it, but why could I connect before, and not now? Yes, the remote assistance is enabled, and the windows firewall is disabled. Both systems are on Win XP. Any advice?

 

[Jeffrey Randow (MVP)]

Did you by chance upgrade his video driver (if using a Nvidia display
driver)? If so, disable it...

Jeffrey Randow (Windows Networking & Smart Display MVP)
(e-mail address removed)

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Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone

 

[Guest]

No, the only thing I did was clean up all virus and adware problems.