gary said:
I've been using remote assistance to connect to my Dad's computer
and help him out when the need arises. I recently had his computer
at my house to do add some new hardware and while it was here, I was
connecting to it using remote assistance and it worked fine (as it
always had). Once he took the computer home and got it set back up
again, I can no longer connect to it.
While it was at my place, I was connecting to it through my LAN and
it was referenced by the local IP (192.168.etc) I suspect it still
holds a reference to that IP now that its' back at his house and
isn't allowing me to connect because it no longer is using that IP.
Does anyone know how to eliminate and previous connection history
with Remote Assistance?
I do not think 'Connection History' is your problem...
It was at your home and you are obviously behind a router so his machine had
a private IP while there. Since you were using Remote Assistance - he
obviously made a request and you responded. Then you connected and he
allowed you to view and then he allowed you to take control if necessary...
Now it is back at his home. There are many new variables.
Is he behind a router of his own at home?
- Yes? Then is the router configured to forward the proper port requests
through to his machine? (By IP or uPnP?)
- Also - if yes - did you verify that the request file you received had
his public IP, not his private one?
Has he re-issued the request for assistance to you (through MSN, email,
etc?)
Is his firewall (software and hardware) allowing traffic from the Internet
through to his machine for port 3389?
Essentially - anything you had 'setup' while in your home became null and
void when he left. You had to start from scratch. His IP was not going to
be the same and even if the private IP was the same - that shouldn't matter
to you anyway. A new remote assistance request would have to be made, the
proper ports would have to be forward through any router involved and any
software/hardware firewall as well.
Overview of Remote Assistance in Windows XP
http://support.microsoft.com/kb/300546
Using Remote Assistance to Get Help When You Need It
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx
HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
http://support.microsoft.com/kb/306556/
Start a Remote Assistance Session from Windows Messenger
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viaim.mspx
HOW TO: Provide Remote Assistance In Response to Windows Messenger
Invitation in Windows XP
http://support.microsoft.com/kb/306800/
HOW TO: Obtain Remote Assistance by Sending an E-mail Message in Windows XP
http://support.microsoft.com/kb/306757/
HOW TO: Provide Remote Assistance in Response to an E-mail Invitation in
Windows XP
http://support.microsoft.com/kb/306791/
Start a Remote Assistance Session by Sending a File
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viafile.mspx
Step-by-Step Guide to Remote Assistance
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx
Provide Remote Assistance When Using a NAT Device
http://www.microsoft.com/windowsxp/using/networking/learnmore/tips/jackson1.mspx
Don't want to use "Remote Assistance"?
UltraVNC
http://ultravnc.sourceforge.net/
TightVNC
http://www.tightvnc.com/
*Note* - you still need to know how to properly configure any firewall
(software or hardware) and any router/NAT device you have to allow these
products to work.
