remote assistance in help and support

[Guest]

There is an option in help and support section>Remote assistance that we can
call anyone we trust, to help us via internet connection who can chat with
us,view our screen and even work on our computer.
I tried doing( not merely for fun) that but facing problem,has anyone tried
doing that succcesfully

 

[Ramesh, MS-MVP]

Yes. What's the problem?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


There is an option in help and support section>Remote assistance that we can
call anyone we trust, to help us via internet connection who can chat with
us,view our screen and even work on our computer.
I tried doing( not merely for fun) that but facing problem,has anyone tried
doing that succcesfully

 

[Guest]

There are two options to contact with the assistant-windows messenger and
e-mail. I used the e-mail option and send the invitation to myself only to
test how it works. At the end of sending the mail,a dialogue box appeared
notifying me that the mail has been send successfully. But I have'nt recieved
the mail.

secondly,it requires that both,me and the assistant,must be using either
windows messenger or a MAPI-compliant e-mail account such as microsoft
outlook. Is windows messenger same as yahoo messenger? How can i have windows
messenger? should both people have this windows messenger?
What will be the platform 4 chatting.

Thirdly,wat changes need to be done on windows firewall? I mean should it be
on(dont allow exceptions),off.which button should be clicked?

 

[thecreator]

Hi khushi,

You chat by Voice using the Messenger program. Request Remote Assistance
can be issued thru Windows Live Messenger program, under Actions in the
Conversation Window with the person you are talking to.


--
thecreator

There are two options to contact with the assistant-windows messenger and
e-mail. I used the e-mail option and send the invitation to myself only to
test how it works. At the end of sending the mail,a dialogue box appeared
notifying me that the mail has been send successfully. But I have'nt
recieved
the mail.

secondly,it requires that both,me and the assistant,must be using either
windows messenger or a MAPI-compliant e-mail account such as microsoft
outlook. Is windows messenger same as yahoo messenger? How can i have
windows
messenger? should both people have this windows messenger?
What will be the platform 4 chatting.

Thirdly,wat changes need to be done on windows firewall? I mean should it
be
on(dont allow exceptions),off.which button should be clicked?
-----------------
khushi

Yes. What's the problem?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


There is an option in help and support section>Remote assistance that we
can
call anyone we trust, to help us via internet connection who can chat
with
us,view our screen and even work on our computer.
I tried doing( not merely for fun) that but facing problem,has anyone
tried
doing that succcesfully

 

[Guest]

The connection has been established successfully.both sides can view the
screen one by one by sending the invitation via internet.but the assistant is
not able to work on my computer-unable to open the file,make changes or any
thing else.Does anyone know this.Wat settings should be done?
-----------
khushi

Hi khushi,

You chat by Voice using the Messenger program. Request Remote Assistance
can be issued thru Windows Live Messenger program, under Actions in the
Conversation Window with the person you are talking to.


--
thecreator

There are two options to contact with the assistant-windows messenger and
e-mail. I used the e-mail option and send the invitation to myself only to
test how it works. At the end of sending the mail,a dialogue box appeared
notifying me that the mail has been send successfully. But I have'nt
recieved
the mail.

secondly,it requires that both,me and the assistant,must be using either
windows messenger or a MAPI-compliant e-mail account such as microsoft
outlook. Is windows messenger same as yahoo messenger? How can i have
windows
messenger? should both people have this windows messenger?
What will be the platform 4 chatting.

Thirdly,wat changes need to be done on windows firewall? I mean should it
be
on(dont allow exceptions),off.which button should be clicked?
-----------------
khushi

Yes. What's the problem?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


There is an option in help and support section>Remote assistance that we
can
call anyone we trust, to help us via internet connection who can chat
with
us,view our screen and even work on our computer.
I tried doing( not merely for fun) that but facing problem,has anyone
tried
doing that succcesfully

 

[thecreator]

Hi klushi,

At the top of the Remote Assistance Window, where it displays the
desktop of the other person, there is a Toolbar. If you are helping this
person, then you need to click Take Control. If he is helping you, then
he/she needs to click Take Control and the other needs to allow Control.


--
thecreator

The connection has been established successfully.both sides can view the
screen one by one by sending the invitation via internet.but the assistant
is
not able to work on my computer-unable to open the file,make changes or
any
thing else.Does anyone know this.Wat settings should be done?
-----------
khushi

Hi khushi,

You chat by Voice using the Messenger program. Request Remote
Assistance
can be issued thru Windows Live Messenger program, under Actions in the
Conversation Window with the person you are talking to.


--
thecreator

There are two options to contact with the assistant-windows messenger
and
e-mail. I used the e-mail option and send the invitation to myself only
to
test how it works. At the end of sending the mail,a dialogue box
appeared
notifying me that the mail has been send successfully. But I have'nt
recieved
the mail.

secondly,it requires that both,me and the assistant,must be using
either
windows messenger or a MAPI-compliant e-mail account such as microsoft
outlook. Is windows messenger same as yahoo messenger? How can i have
windows
messenger? should both people have this windows messenger?
What will be the platform 4 chatting.

Thirdly,wat changes need to be done on windows firewall? I mean should
it
be
on(dont allow exceptions),off.which button should be clicked?
-----------------
khushi

:

Yes. What's the problem?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


There is an option in help and support section>Remote assistance that
we
can
call anyone we trust, to help us via internet connection who can chat
with
us,view our screen and even work on our computer.
I tried doing( not merely for fun) that but facing problem,has anyone
tried
doing that succcesfully