Remote assistance help

[Aaron]

When I respond to a remmote assistance request I get the
following message:
Remote Assistance connection could not be established
because the remote host name could not be resolved.
Please try again.

The ohter end is my father on a dial up account. He has
XP. I am on a cable modem. Do I need to re-configure
something on his or my pc?

Thank you for any help.

 

[Carey Frisch [MVP]]

Troubleshooting Remote Assistance Issues
http://www.chicagotech.net/rdesktop.htm

"When you receive an invitation from an Internet user whose
computer is behind a router or firewall, the IP sent to you is
the Private IP behind the router or firewall, so that you can't
access the computer. To fix this issue: 1) use Notepad to open
the invitation to change the Private IP to the Public IP which
may be the router or firewall's IP. 2) Use Windows Messenger
to establish the Remote Assistance session".

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

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:

| When I respond to a remmote assistance request I get the
| following message:
| Remote Assistance connection could not be established
| because the remote host name could not be resolved.
| Please try again.
|
| The ohter end is my father on a dial up account. He has
| XP. I am on a cable modem. Do I need to re-configure
| something on his or my pc?
|
| Thank you for any help.