Remote Assistance error with Messenger 7.0

[Guest]

Hi everyone,

I have a Messenger 7.0 installed in my XP Pro working fine.

For some reason, I cannot offer nor receive Remote Assistance via messenger.
The error I get is something about having an old version of messenger, but I
have the latest... !!!

Anyone can help me with this?

Thanks,

Ariel

 

[Jonathan Kay [MVP]]

Greetings Ariel,

MSN Messenger 7 cannot initiate Remote Assistance requests on its own, it requires Windows
Messenger to be installed also, which you can find here:
http://microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-9157a3b3d774
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Guest]

Hi Jonathan,

Thanks a lot, it worked pefectly and solved my problem, but now, I´m having
a new one

When I accept the request for Remote Assistance in my messenger, it does not
happen anything !!!
I read that it could something to do with installing SP2 (not installed in
my notebook), but I can use Remote Assistance with no problems by mail
offers...

The SP2 does fix this problem? is there a hotfix that I could use instead of
installing SP2? or what else can be?

Thanks again,

Ariel