Remote Assistance not recognising Messenger

G

Guest

I have Windows Live Messenger installed and running fine but when I try to
use Remote Assistance through it the Help and Support page says that
Messenger is not installed. I have reinstalled it but it still is not
recognised. I can use Remote Assistance by emailing the file without any
problems but I'd live to get it working through Messenger as it's easier.
Any ideas would be gratefully received.
 
E

Ed Hardee

What version of Messenger are you running.
You must be running Windows Messenger 5.1 or later.
 
J

Jason Tsang

Windows Messenger (not Windows LIVE Messenger) needs to be installed for
Remote Assistance to work.

You can download the latest Windows Messenger version here
Windows Messenger 5.1
http://www.microsoft.com/downloads/...73-5f8c-4b9a-940f-9157a3b3d774&DisplayLang=en

Remote Assistance relies on Windows Messenger to be installed.
If Windows Messenger is not installed, Remote Assistance will not work, and
as a result, Windows LIVE Messenger cannot use Remote Assistance. As a
result, you'll need to install Windows Messenger.

--
Jason Tsang - Microsoft MVP

Read my blog for the latest in Media Center topics
(and other topics that interest me)
http://jtsang.blogspot.com

More information by me
http://jtsang.mvps.org
http://www.classicsunveiled.com

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx
 
G

Guest

Thank you, it works now. I didn't realise that Messenger and Live Messenger
were different things I thought Live Messenger was just the updated version
of Messenger.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

windows messenger and remote assitance 3
Remote assistance 2
Remote assistance not working through msn messenger 1
Remote Assistance -- New version? 5
I can not download Messenger 0
Remote Assistance 2
Windows Live Messenger and Remote Assistance 2
Remote assistance does not see Messenger 1

Top