Reinstalling windows networking components

[Guest]

I downloaded critical updates and now I cannot surf the web with AOL. After going through their tech support, it was found that my computer is not letting aol install their adaptors. My connection is okay, I can read my e-mail, but cannot view web sites. I have windows XP and a dsl connection. Their recommendation is that I reinstall all of the windows networking components. If I have my xp setup disk and call Microsofts 800 number, can they help me. I know that I do not have the expertise to try this on my own. Has anyone else had this problem and if so, how was it corrected. I am very afraid of losing everything I have on this computer. Help. Thank you

 

[NOSTRONI]

Go into CONTROL PANEL, go into ADD AND REMOVE SOFTWARE..
Look into the list of installed software and you will see
hotfix's listed... Remove them one at a time until you get
your connection back...This is only way I know to do this
without reinstalling...

-----Original Message-----
I downloaded critical updates and now I cannot surf the

web with AOL. After going through their tech support, it
was found that my computer is not letting aol install
their adaptors. My connection is okay, I can read my e-
mail, but cannot view web sites. I have windows XP and a
dsl connection. Their recommendation is that I reinstall
all of the windows networking components. If I have my xp
setup disk and call Microsofts 800 number, can they help
me. I know that I do not have the expertise to try this
on my own. Has anyone else had this problem and if so,
how was it corrected. I am very afraid of losing
everything I have on this computer. Help. Thank you