reinstalled xp can't set up internet connection

[Brittany]

I had to wipe my hard drive and reinstall Windows XP. I tried to set up a
broadband internet connection and my internet still won't work. Any
suggestions on making this work?

 

[Shenan Stanley]

I had to wipe my hard drive and reinstall Windows XP. I tried to
set up a broadband internet connection and my internet still won't
work. Any suggestions on making this work?

Install hardware drivers from the individual hardware manufacturers.

(Why did you *have to* wipe your hard drive and install Windows XP fresh?)

 

[JS]

1) Did you install the drivers for you network card or if you don't have a
separate card then it's built into your motherboard and you need the drivers
from the motherboard or PC manufacturer's web site.

2) You need to contact your ISP and tell them that you need help, they will
tell you what you need to do in order to reestablish a connection to the
internet.

JS

 

[Brittany]

I *had* to wipe it because my brother had it for a year and it is so slow it
won't run. In a three week process I tried to uninstall everything that would
make it run better, unfortunately it would still not run sufficiently.

I appreciate the help but I have the drivers and I installed them and it's
still not working. Any other ideas?

 

[Shenan Stanley]

I had to wipe my hard drive and reinstall Windows XP. I tried to
set up a broadband internet connection and my internet still won't
work. Any suggestions on making this work?

Install hardware drivers from the individual hardware manufacturers.

(Why did you *have to* wipe your hard drive and install Windows XP fresh?)

I *had* to wipe it because my brother had it for a year and it is
so slow it won't run. In a three week process I tried to uninstall
everything that would make it run better, unfortunately it would
still not run sufficiently.

I appreciate the help but I have the drivers and I installed them
and it's still not working. Any other ideas?

You have the drivers? You mean on a CD or something?

You should visit each manufacturer's web site and download the latest driver
for each hardware. Do not get any hardware drivers from the microsoft web
pages (unless you happen to have a piece or two of Microsoft hardware.) If
it is a big-box brand name - just visit the big-box website and enter your
model (perhaps serial number) and get all the drivers from one place. Do
not trust the drivers that originally shipped with it.

Also - what procedure did you follow to perform the clean installation? Was
this a restoration procedure that came with the computer (where it just
restored everything to the 'as shipped' state) or was this actually an
installation procedure where you installed Windows XP from CD, then your
applications from their respective installation media, etc...?

If the latter - what service pack level was your Windows XP CD?

In your Device Manager - is there anything with a "?" next to it? What is
listed under ytour network controller?

What sort of broadband connection do you have? What is the make/model of
this computer? What does your broadband internet provider say? Do you have
(you seem to - but you could be elsewhere) another computer hooked to the
same provider and if so - how?

 

[Brittany]

How do I find out who the manufacturer is and how do I get the drivers? I've
wiped it before and I never had this problem..

 

[JS]

Try Belarc Advisor: http://www.belarc.com/free_download.html
It does a good job of providing a wealth of information.

JS

 

[Daave]

I had to wipe my hard drive and reinstall Windows XP. I tried to set up
a
broadband internet connection and my internet still won't work. Any
suggestions on making this work?

Hi, Brittany. Please answer *all* of the following questions to the best
of your ability:

1. What is the make (manufacturer) and model (and model number) of your
PC?

2. What method of reinstalling or restoring/recovery did the PC
manufacturer provide? Choices are:

a. Installation CD: this allows you to perform a clean install of XP.
However, if this is the method, you will need to track down and install
the drivers (motherboard chipset, video/graphics card, network card,
printer, etc.) on your own. This is done by either using disks you
already have or by visiting the manufacturers' Web sites and downloading
the drivers directly.

b. Recovery or Restore CD: this allows you to return your PC to the
status when it was fresh from the factory. Drivers are included.
However, so are potentially unwanted trial programs.

c. Recovery or Restore method using a hidden partition on your hard
drive (usually accessed by pressing one of the "F" keys as you are
booting up): similar to "b", but there is no CD. And if your hard drive
is shot, this method will no longer work!

3. Who is your Internet Service Provider (ISP)? Do you still have their
instructions for what information you need to enter in XP's TCP/IP
properties? Examples:

-- IP Address
-- Subnet Mask
-- Default Gateway
-- Preferred and Alternate DNS Servers