Registry corruption?

[Guest]

Hi,

While working on a problem for a client today, I uninstalled their Norton
Ghost 12, planning to re-install it. After uninstalling, the two DVD drives
disappeared from "My Computer", and in Device Manager it was giving an error
about the drivers having loaded successfully but the devices were not found.

I found this article:

http://support.microsoft.com/kb/314060

I was attempting to go through the steps for deleting the registry keys.
(Method 2) It says:

"4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. "

However, looking in the "Class" key, there were about 15+ keys with that ID.
Each one had a different "(Default)" value, according to the device type. I
assumed this might be some kind of corruption since I thought each key should
only appear with an ID once. Checking on my own computer, though, I see the
same thing. Is this normal, or is this some kind of corruption? If it is
normal, that article should make it more clear which key they want you to
modify (i.e. the "DVD/CD-ROM Drives" version of this key).

Thanks,
Kurosh

 

[Ron Martell]

Hi,

While working on a problem for a client today, I uninstalled their Norton
Ghost 12, planning to re-install it. After uninstalling, the two DVD drives
disappeared from "My Computer", and in Device Manager it was giving an error
about the drivers having loaded successfully but the devices were not found.

I found this article:

http://support.microsoft.com/kb/314060

I was attempting to go through the steps for deleting the registry keys.
(Method 2) It says:

"4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. "

However, looking in the "Class" key, there were about 15+ keys with that ID.
Each one had a different "(Default)" value, according to the device type. I
assumed this might be some kind of corruption since I thought each key should
only appear with an ID once. Checking on my own computer, though, I see the
same thing. Is this normal, or is this some kind of corruption? If it is
normal, that article should make it more clear which key they want you to
modify (i.e. the "DVD/CD-ROM Drives" version of this key).

Thanks,
Kurosh

1. Try uninstalling the drives from Device Manager then rebooting the
computer. That should redetect the drives and load the drivers
correctly.

2. If that does not work then try this:
- Create a manual System Restore point (so you can undo the changes if
needed)
- Download CDGONE.ZIP from http://aumha.org/downloads/cdgone.zip,
extract the registry file from it, and merge that file into your
registry.
- Reboot the computer and the drives should be back.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Guest]

Hi Ron,

Thanks for the solution to the missing drives. Actually, I just used Norton
Ghost to go back to a previous restore point when it was working correctly,
and that seems to have solved that issue.

My question was more directly about the registry keys -- please see below.
I'm curious to know if multiple device keys with the same ID is normal, or is
it corruption of some kind? If it's normal, that article needs to be clearer.

Thanks,
Kurosh