akyriaco said:
It is a Gateway MX3562 and there support page doesnt help me. All the gateway
people I spoke to wouldn't help they just refered me to a pay for support
phone number.
The Gateway site is pretty bizarre, in terms of its setup.
A destructive restoration is described here. It uses a recovery partition
on the hard drive, to wipe out C: and start over again. User data
on C: will be deleted.
http://support.gateway.com/s/SOFTWARE/Medialess/MLXPMC0/MLXPMC0su13.shtml
"Note: All your personal data files and applications will be lost"
There are other options mentioned on this page. There is a non-destructive
option.
http://support.gateway.com/s/SOFTWARE/Medialess/MLXPMC0/MLXPMC0su15.shtml
I suspect you should be describing in more detail, what is wrong with
the system, to get advice on which option to use. For example, if you
have malware on the system, the non-destructive option might not be
enough. In which case, you'd want to back up any important personal
files. If a system refuses to boot, and you have personal files that
need protection, you can remove the hard drive from the laptop,
and connect it to another computer. There are various adapters
for the purpose. But before going overboard, perhaps you could
describe what kind of mess you're facing.
Paul