Reformat HD & Reinstall

[Don Burklo]

I have a friend with a HP computer and Windows XP Home. She has the complete
recovery disk set from HP. Her system has a severe virus problem and I'm
convinced the only way to correct it is to reformat the HD and reinstall
everything. Her computer will boot to CD and she can do a restore but is
unable to get out of the restore to format the HD. What is the correct
procedure? We would like to boot either to a floppy or cd and format the HD,
Then reboot and run the restore. Does any one know where I can find some
direction on doing this.

Thanks,
Don

 

[Richard Goh]

Read the Manual. One of the Restore options is to return the system to
"factory fresh" status and that will reformat the drive.

 

[ngch]

The recovery program should come with a build-in option of formatting
the hard drive. Refer to the manual that comes with the computer.

You can read up on the site below:
http://h10025.www1.hp.com/ewfrf/wc/...n&cc=us&product=61348&dlc=en&docname=bph07145

The same procedure should apply for all HP computers running XP.

 

[Don Burklo]

Yes, we did see that option but it skipped the reformat and went directly to
restoring. I did find some instruction on the HP site on how to recover that
are different, we will try that.

Thanks,

Don