redirecting to unwanted web sites

A

aaronep

I have Windows XP with service pack 2. Am using the latest versions
of both Mozilla Firefox and Internet Explorer as web browsers.

In the last 10 days when I select web sites to view, the browser
redirects to unwanted ad sites
automatically.

Is there anything I can do to stop this annoyance?

best, Aaron
 
P

PA Bear [MS MVP]

You are seeing the effects of a hijackware infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via...

Consumer Security Support home page
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here.

Checking for/Help with Hijackware:
.. http://mvps.org/winhelp2002/unwanted.htm
.. http://inetexplorer.mvps.org/tshoot.html
.. http://www.mvps.org/sramesh2k/Malware_Defence.htm
.. http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
 
D

db

it sounds like your browser is
hijacked.

run a program called HiJackThis.

the first few lines produced by
the log will pertain to the browser
and will likely reveal the nagging
lines that you can delete.

--
db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @Hotmail.com
- nntp Postologist
~ "share the nirvana" - dbZen

~~~~~~~~~~~~~~~
 
J

Jose

I have Windows XP with service pack 2.  Am using the latest versions
of both Mozilla Firefox and Internet Explorer as web browsers.

In the last 10 days when I select web sites to view, the browser
redirects to unwanted ad sites
automatically.

Is there anything I can do to stop this annoyance?

best, Aaron

When encountering a system with such behavior, start here:

Perform some scans for malicious software first, then fix any
remaining issues:

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

They can be uninstalled later if desired.
 
T

Thee Chicago Wolf [MVP]

I have Windows XP with service pack 2. Am using the latest versions
of both Mozilla Firefox and Internet Explorer as web browsers.

In the last 10 days when I select web sites to view, the browser
redirects to unwanted ad sites
automatically.

Is there anything I can do to stop this annoyance?

best, Aaron

For the sake of security, you really should be on SP3 (If you have an
AMD-based computer, you need one extra step to install SP3). This
behavior is caused by malware. I'd recommend getting Spybot (Free) and
doing a full system scan. If your antivirus is old, I'd recommend
Antivir (Free) and doing a full system scan.

- Thee Chicago Wolf [MVP]
 
M

Mark Adams

I have Windows XP with service pack 2. Am using the latest versions
of both Mozilla Firefox and Internet Explorer as web browsers.

In the last 10 days when I select web sites to view, the browser
redirects to unwanted ad sites
automatically.

Is there anything I can do to stop this annoyance?

best, Aaron
.

Wouldn't hurt to get your machine up to date with SP3 as well.
 
K

Ken Blake, MVP

I have Windows XP with service pack 2. Am using the latest versions
of both Mozilla Firefox and Internet Explorer as web browsers.

In the last 10 days when I select web sites to view, the browser
redirects to unwanted ad sites
automatically.


You are infected with malware.

Is there anything I can do to stop this annoyance?


Read PA Bear's message for instructions on how to proceed.
 
A

aaronep

You are infected with malware.


Read PA Bear's message for instructions on how to proceed.

Thank's to all of the good persons who have replied with good solid
info!
I have seen many references to a spyware removal program called
SPYBOT.
Has anyone reading this used it, and with what success? best, Aaron
 
S

Shenan Stanley

Thank's to all of the good persons who have replied with good solid
info!

I have seen many references to a spyware removal program called
SPYBOT. Has anyone reading this used it, and with what success?

Spybot Search and Destroy is one of the older and better freeware
antimalware (malware cleanup) applications there was/is. Although _I_ would
not now rank it as high as I once would have - it's still a great
application.
 
J

Jose

Thank's to all of the good persons who have replied with good solid
info!
I have seen many references to a spyware removal program called
SPYBOT.
Has anyone reading this used it, and with what success?   best, Aaron

Spybot has lost it's luster with me, but it is a good locator of
Internet cookies. I used to like it, but never use it anymore.

I have it installed to help other people that have issues with it, but
it has never found malicious software on my system. It finds only
cookies, but I can find cookies by myself. It is never my first
choice of things I would run when looking for malicious software.
MBAM and SAS are my first choices for free software and seem to have
much better detection mechanisms

If you choose to install Spybot, it may want to install it's TeaTimer
function which is one of the biggest consumers of Virtual Memory I
have ever seen for a background monitoring process. This can be
disabled/enabled at will of course.

Before and after you install it, do this to see what I mean:

Right click the Taskbar, choose to open Task Manager.

Click View, Select Columns, check the box that says:

Virtual Memory Size

Expand the width of the Task Manager box so you can see all the
columns.

Click the VM Size column heading once or twice to sort by VM Size
biggest to smallest, top to bottom.

Who is on top of the VM column?
 
K

Ken Blake, MVP

Thank's to all of the good persons who have replied with good solid
info!
I have seen many references to a spyware removal program called
SPYBOT.
Has anyone reading this used it, and with what success?


First, note that the name of the program is *not* Spybot (that would
be a very negative name). The name is Spybot Search and Destroy.

Spybot Search and Destroy used to be one of the better anti-spyware
programs. It's not terrible, but it's no longer one of the better
ones. The two best ones are MalwareBytes AntiMalware and
SuperAntiSpyware. Both are available in freeware versions and I
recommend using both, not just one of them.
 
A

aaronep

First, note that the name of the program is *not* Spybot (that would
be a very negative name). The name is Spybot Search and Destroy.

Spybot Search and Destroy used to be one of the better anti-spyware
programs. It's not terrible, but it's no longer one of the better
ones. The two best ones are MalwareBytes AntiMalware and
SuperAntiSpyware. Both are available in freeware versions and I
recommend using both, not just one of them.

Dear Ken: thank's for the suggestons! I have downloaded MalwareBytes
AntiMalware & try that. Best, Aaron
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top