Recovery CD/Partition

[barrowhill]

A friend has just contacted me re a problem he has which I've not been able
to assist with.

Having had a DVD fault fault which ruined his XP Home Recovery CD, the
manufacturer (MEDION) has supplied hime with a new one.

When installing, after he inputs and OK's the language to be used he gets
the following message........

"The necessary recovery files are not in the original folder!. If you have
deleted these files the recovery option cannot be performed anymore".

He is quite adamant that he has not deleted or otherwise any folder of files
associated with the recovery partition on the HDD

Assuming this to be true, any ideas ?? and possibly what recovery files are
meant to be missing and the original folder??

Thanks in anticiaption

 

[Malke]

A friend has just contacted me re a problem he has which I've not been
able to assist with.

Having had a DVD fault fault which ruined his XP Home Recovery CD, the
manufacturer (MEDION) has supplied hime with a new one.

When installing, after he inputs and OK's the language to be used he gets
the following message........

"The necessary recovery files are not in the original folder!. If you have
deleted these files the recovery option cannot be performed anymore".

He is quite adamant that he has not deleted or otherwise any folder of
files associated with the recovery partition on the HDD

Assuming this to be true, any ideas ?? and possibly what recovery files
are meant to be missing and the original folder??

Your friend should contact Medion tech support since it's their recovery
program that is having the problem. The Medion people will have the answer.

Malke

 

[barrowhill]

Malke,

He's asked the question but the only response he's had is to make sure that
nothing else is attached to system. I assume they mean USB devices possibly
HDD. He says they don't seem to know what the problem is. (!?!)

 

[Malke]

Malke,

He's asked the question but the only response he's had is to make sure
that
nothing else is attached to system. I assume they mean USB devices
possibly
HDD. He says they don't seem to know what the problem is. (!?!)

If the Medion people don't even know how to troubleshoot their own recovery
system, I don't know how people only reading about it third-hand in a
newsgroup could help. Your friend's machine may have some hardware issues.
That's actually what it sounds like to me but without being able to see the
machine, that is simply a guess.

Perhaps it's time for your friend to take the machine to a local computer
professional. Someone who can see the machine may be able to diagnose/fix
it very quickly. I don't recommend using a BigComputerStore/GeekSquad type
of place.

Good luck and I'm sorry I was unable to help you and your friend.

Malke

 

[barrowhill]

Thanks for reply. I'll let him know your thoughts

 

[GlowingBlueMist]

If the Medion people don't even know how to troubleshoot their own
recovery
system, I don't know how people only reading about it third-hand in a
newsgroup could help. Your friend's machine may have some hardware issues.
That's actually what it sounds like to me but without being able to see
the
machine, that is simply a guess.

Perhaps it's time for your friend to take the machine to a local computer
professional. Someone who can see the machine may be able to diagnose/fix
it very quickly. I don't recommend using a BigComputerStore/GeekSquad type
of place.

Good luck and I'm sorry I was unable to help you and your friend.

Malke

Verify that the replacement DVD drive and hard drive are still assigned the
same drive letters as they originally had. If not you might need to
reassign the drive letter(s) on the machine until they match the
configuration prior to the problem.

Other than that Malke makes a good suggestion on taking the machine and
having a qualified technician take a look at it.

 

[Lil' Dave]

Along with what Malke said, must emphasize the PC should be in same
condition hardware-wise when made.
Nothing attached, no new hardware, all the same.

--
Dave

Bailout: Friend, relative, business acquaintance
paying a sum to get the accused
out of jail until court is ready to proceed.

Bailout: U.S. taxpayers paying a sum of
money for some critical business failure
that was fleecing the taxpayer to begin
with.
Somehow, the word "bailout" seems
very different.