Recipients can't open my attachments (Outlook 2003)

[Guest]

When I send an attachment with an email (I use Outlook 2003) the recipient
can't open the attachment. They get a message saying the file is corrupt.
This just started happening to me for no apparent reason. Everything was
fine a few days ago. Any ideas what's going on and how I can fix it?

 

[F. H. Muffman]

When I send an attachment with an email (I use Outlook 2003) the recipient
can't open the attachment. They get a message saying the file is corrupt.
This just started happening to me for no apparent reason. Everything was
fine a few days ago. Any ideas what's going on and how I can fix it?

Does it matter what type of attachment?
Are you able to reproduce it if you send to a mailbox you can access (like a
yahoo, gmail or hotmail address)?
Are you using any type of A/V software that plugs into Outlook?
Are you able to open the attachment in your Sent Items folder?
What type of mail server (pop? Exchange? Hotmail?)

 

[Guest]

Does it matter what type of attachment?
Are you able to reproduce it if you send to a mailbox you can access (like a
yahoo, gmail or hotmail address)?
Are you using any type of A/V software that plugs into Outlook?
Are you able to open the attachment in your Sent Items folder?
What type of mail server (pop? Exchange? Hotmail?)

I can open the attachment from another email account/address, but I know
it's not limited to one recipient. 2 different recipients at 3 different
email addresses at unrelated email addresses have not been able to open my
attachments.
I use Computer Associates Anit-virus security suite, but it hadn't been a
problem in the past.
I can open the attachment in my Sent folder.
It's a Pop3 mail server.

 

[F. H. Muffman]

It does not matter what type of attachment.
I can open the attachment from another email account/address, but I know
it's not limited to one recipient. 2 different recipients at 3 different
email addresses at unrelated email addresses have not been able to open my
attachments.
I use Computer Associates Anit-virus security suite, but it hadn't been a
problem in the past.
I can open the attachment in my Sent folder.
It's a Pop3 mail server.

Ok, so you can open it when you can send it to a different account.

So, the attachment is being transmitted correctly.

What happens if you send it via a web based mail client, can they open it
then?

I mean, if one recipient can open the attachment, but another can't, that
tells me it isn't you that has a problem.

 

[Guest]

Ok, so you can open it when you can send it to a different account.

So, the attachment is being transmitted correctly.

What happens if you send it via a web based mail client, can they open it
then?

I mean, if one recipient can open the attachment, but another can't, that
tells me it isn't you that has a problem.

If I send to a gmail account they can open my attachments.
If I send to a .com account (for example, (e-mail address removed)), they cannot
open my attachments.
However, if I log onto to the my server through its Cpanel and use Squirel
Mail, then anybody can open my attachments.
Could the problem be with my Outlook and my server configuration.
Why can gmail accounts open my attachments?
Any thoughts?

 

[Guest]

Ok, so you can open it when you can send it to a different account.

So, the attachment is being transmitted correctly.

What happens if you send it via a web based mail client, can they open it
then?

I mean, if one recipient can open the attachment, but another can't, that
tells me it isn't you that has a problem.

The problem is not limited to a single email address. Some email address
can open the attachments, some can't. Gmail addresses CAN open the
attachments, but .com's like, for example, (e-mail address removed), cannot. Any
explanation?

If I log directly into my server and use Squirel Mail, anybody can open the
attachments. Does this indicate that it's an Outlook configuration problem?

 

[andylehman]

The problem is not limited to a singleemailaddress. Someemailaddress
can open theattachments, some can't. Gmail addresses CAN open theattachments, but .com's like, for example, (e-mail address removed), cannot. Any
explanation?

If I log directly intomyserver and use Squirel Mail, anybody can open theattachments. Does this indicate that it's an Outlook configuration problem?- Hide quoted text -

- Show quoted text -

I am having the same problems with one of the computers on our
network. Basically the same configuration (Outlook 2003, POP3 email
server, and using CA Security). I have tried all of the same methoda
of emailing attachments with basically the same result. When the one
"problem" computer send a message with an attachment (excel or word),
SOME receipents can't open the file and receive a message "The file
is corrupt........".

What is strange is that my comoputer has basically the same
configuration as the problem computer, EXCEPT that I am using an older
version of CA Security. I am having no problems sending or receiving
the file which makes me think that there is a problem with the latest
version of CA Security Suite that is not playing nice with some other
security software out there. Hence... the seemingly RANDOM nature of
this issue.

I searched CA website in the knowledge base but can't find anything at
this point.

I will post any positive (or negative) info I receive on this issue.

 

[Guest]

Our office has 6 computers running CA internet suite. Only 1 computer has the
same issue of attachments being received as corrupt. I will check tomorrow
and see if the problem is in the anti-virus or firewall (probably in the
outgoing anti-virus, I suspect. Any further knowledge on this issue from you
or anyone else?

 

[alan]

for this problem,you can try a popular Outlook recovery tool called Advanced Outlook Repair to repair your PST file. It is a powerful tool to recover messages, folders and other objects from corrupt or damaged Microsoft Outlook PST files.

Detailed information about Advanced Outlook Repair can be found at http://www.datanumen.com/aor/

And you can also download a free demo version at http://www.datanumen.com/aor/aor.exe

 

[F. H. Muffman]

for this problem,you can try a popular Outlook recovery tool called
Advanced Outlook Repair to repair
your PST file. It is a powerful tool to recover messages, folders and
other objects from corrupt or
damaged Microsoft Outlook PST files.

Detailed information about Advanced Outlook Repair can be found at
http://www.datanumen.com/aor/

And you can also download a free demo version at
http://www.datanumen.com/aor/aor.exe

And why do you think this would fix the problem? Please, I would like a
semblance of an explanation for your spamming, to at least try and prove
that your utility is useful when a recipient is unable to open an
attachment, especially when the *recipient* may not even BE RUNNING OUTLOOK.

I mean, sheesh. Let alone the thread itself hasn't been touched in over a
month.

Are you guys hiring? I'd love to come in and help you advertise
properly.....

 

[Leonard Little]

I have the same exact problem and it seems to have started when I upgraded to CA Suite 2007. I too am reluctant to run some tool off the Net to "repair" my PST file when it doen't seem to be the culprit. CA's web support is marginal at best. Has anyone found the root casue of the problem and therefore the fix?

I have other posts on this problem - it is drivng me crazy. My only way around it is to use webmail to the users who can't decode the attachments. I suspect the problem is somehwere in the MIME encode/decode process. Most prevalent with AOL email users.