Recipient can't see changes I've made in color

[Guest]

Hello,

I have made some changes in bold in a document using a different color font,
first green, then blue. Both times, the recipient told me it appears in bold
black.

Is there a setting on her end that she can change in order to see the
changes I've made in color?

Thank you for any help you can give me.

 

[JoAnn Paules [MVP]]

If this was Publisher instead of Word, I would suspect that the recipient
only has a monochrome laser printer installed. I've been told that Word can
also be picky about printer drivers so it could be the same.