Receiving Fax


G

Guest

My cmputer is still young, and i have received faxes before. This has always
been a problem. Somtimes they come through, sometimes they don't. Lately,
they don't.! My question i guess is, does the internet have to be connected
in order for a fax to come through? I ring my two rings, the fax is answered
and starts to come in , then BOOM, an error has occured while attempting to
receive a fax. What is it? Not computer educated, so put it in simple terms
please! Thanks
 
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L

Lem

Cathy said:
My cmputer is still young, and i have received faxes before. This has always
been a problem. Somtimes they come through, sometimes they don't. Lately,
they don't.! My question i guess is, does the internet have to be connected
in order for a fax to come through? I ring my two rings, the fax is answered
and starts to come in , then BOOM, an error has occured while attempting to
receive a fax. What is it? Not computer educated, so put it in simple terms
please! Thanks

No, you don't have to be connected to the Internet to receive a fax. In
fact, you don't get (or send) faxes over the Internet, but through your
regular telephone line.

If you hear the ring and a fax is answered, then you are already one big
step past the majority of people who post here with fax issues: your
fax modem is connected to a regular telephone line.

There are two general reasons why you get failed faxes:

1. The incoming calls are not faxes at all, but regular telephone
calls. This happens to me a lot, even though my fax line has an
unlisted number: it gets called by telemarketing "robocallers." Do you
know that the faxes that get dropped really are faxes (e.g., you are
expecting to receive a fax from someone)?

2. Your fax modem is not fully compatible with Windows XP. The Windows
XP Fax Service is notoriously picky when it comes to modems. It really
is not a very robust application. And from the little I've read in the
Vista newsgroups, Vista is even worse. Microsoft isn't alone in seeming
to abandon faxing from PCs: WinFax Pro, which once upon a time was a
very good application, was discontinued by Symantec last June. For more
information, see http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142
 
G

Guest

This does make sense, my grandmother has this problem, but how can you be
sure? I don't always know when the Bank or a buisnessperson might fax.
 
D

Duke Williams

Hello,
I ring my two rings, the fax is answered
and starts to come in , then BOOM, an error has occured while
attempting to receive a fax. What is it? Not computer educated,
so put it in simple terms please!

This issue seems to be related with "telephone line noise" or
synchronization
timing of your PC FAX modem setting.

As for the line noise, you maybe reduce it "disconnecting all other
telephone
sets hooked to the same line" and leaving the FAX modem only hooked.

As for the initial synchronization timing, go to CONTROL PANEL-
Telephone and Modem Option-Modem Tab-Property Button-Modem Tab,
try another setting for Volume and Port Maximum speed.

Hope this helps.

Duke
 
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L

Lem

Cathy said:
This does make sense, my grandmother has this problem, but how can you be
sure? I don't always know when the Bank or a buisnessperson might fax.

You're right -- you can't know if a failed fax is something important or
not.

If you use your fax for business, I suggest that you either get a
stand-alone fax machine or pay for one of the on-line fax services
(these essentially convert faxes to e-mail and vice-versa)

On-line fax services:
http://www.google.com/search?hl=en&q=online+fax+service
 

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