TnTrNr said:
I am trying to re-install my at&t internet security suite. Before I can
download the suite, I have to download the security suite installation
wizard. I am able to download the wizard but after downloading the wizard, I
am unable to run it. When I click the RUN option, I receive the message
"cannot create a file when that file already exists (183)". I have contacted
at&t and they suggested that I contact microsoft. Can someone assist?
Thanks!
1) Ask AT&T for a copy of the Internet Security Suite, that does not
use the wizard. That would be a large file, which you would
download with your web browser directly. Maybe that will bypass
the issue. If AT&T really wants to help, they should be able to
do that for you. (Presumably, you're paying them money for the
privilege of using the software, so they should deliver on their
end of the transaction.)
2) If you want to debug the problem yourself, you can try Sysinternals
Process Monitor. I used this just yesterday, to debug a problem on my
system. This allows you to watch what registry and file operations
a program is using.
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
(fuzzy screenshot)
http://i.technet.microsoft.com/bb896645.procmon-main(en-us,MSDN.10).gif
There is nothing to install. Download the package and unpack it.
There should be an executable file (Procmon.exe ?) in there. Execute
it when you want to run the Process Monitor.
When it is running, immediately go to the Filter menu item. Try
something like
"Process Name" " is " "<insert_name_of_ATT_wizard.exe>" then include
then click the Add button. That will add a rule to the filter, to
only show transactions by the ATT wizard. At this point, the ATT
wizard is not even running yet. You'd need to know the exact name
of the ATT Wizard, for the filter to work. Doing control-alt-delete
and looking in the Task Manager process list, is another way to see
what is running right now.
Now, check the rules and make sure the green colored entries are the
ones you want. Click on any of the green entries you don't want, and
click "remove" to remove them. Now, you should have one filter rule,
set up so that when the ATT Wizard appears, you'll capture data on
what the Wizard is doing.
Now, go back to your desktop, and start the ATT Wizard. When you do, you
should start to see things listed into the Process Monitor window.
Since you've used the filter, the trace should be showing what the
Wizard is doing. If the Wizard starts other programs running, your
filter may not be catching them. To use this tool, does require a
good bit of knowledge and guess work, as to what is going on.
Look at the trace. You may see things like "ReadFile" in the trace. Or
"QueryStandardInformationFile" or the like. Look at the file name listed
under the Path column of the display. This may give you some idea what
file the Wizard is bothered about.
To stop the Process Monitor trace, go to File menu, and untick "Capture Events".
That will stop the collection of data, reducing the computing load on the
computer. You can then use File:Save, to save the trace for later
usage. For example, if you save in CSV mode (comma separated variable),
that is a text file format. You can later change the file extension
to .txt on the captured trace and open it with Notepad. Then copy and
paste the text into a posting.
The hardest part of doing this, is figuring out the name of the thing
executing code. If the Wizard is some kind of ActiveX thing, I don't know
what you use for a filter for those.
Finally, be aware that some antivirus software, doesn't like some of
the Sysinternals programs. The Sysinternals programs play with low level
data structures. In the past, when I was using Kaspersky, and tried
to run a Sysinternals program, the computer would freeze up solid on
me - that is Kaspersky catching the activities of the Sysinternals
program, and trying to prevent it from monitoring the computer.
I had to press the reset button on the computer to escape. So if
your AV is running right now, it can "fight" with a tool like
the Process Monitor.
Once you know the name of the file, you can move it temporarily
somewhere, and see if the Wizard can finish its work.
HTH,
Paul
