Rebooting

[Jerry Fortenberry]

We have a Windows XP pro pc that is rebooting after you log on. After you
enter your password, you see the phrase "loading personal settings" and the
pc reboots. We have tried logging on as different users . The virus defs are
up to date and scanned.. no viruses. We also ran the Sasser removal tool.
It reported nothing. Any ideas ? Thanks

 

[Will Denny]

Hi Jerry

After a reboot. keep hitting F8 - can you access Windows using 'Last Known
Good Configuration'?

--

Will Denny
MS-MVP Windows - Shell/User


| We have a Windows XP pro pc that is rebooting after you log on. After you
| enter your password, you see the phrase "loading personal settings" and
the
| pc reboots. We have tried logging on as different users . The virus defs
are
| up to date and scanned.. no viruses. We also ran the Sasser removal
tool.
| It reported nothing. Any ideas ? Thanks
|
| --
| Jerry Fortenberry
|
|

 

[Jerry Fortenberry]

We tried that...we also restored the system back about 24 hours.

 

[Kelly]

Hi Jerry,

Suggestions:

A User Logon Request Is Rejected Without Any Messages
http://support.microsoft.com/?kbid=313322

How to Perform a Clean Boot in Windows XP
How to Use Clean Boot Troubleshooting for Windows XP
How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://www.kellys-korner-xp.com/xp_conflicts.htm

How to Recover from a Corrupted Registry that Prevents Windows XP from
Starting
http://support.microsoft.com/default.aspx?scid=KB;en-us;q307545

How to Disable a Service that Prevents Windows XP from Booting
http://support.microsoft.com/support/kb/articles/q244/9/05.asp

Use System Files to Create a Boot Disk to Guard Against Being Unable to
Start Win XP
http://www.kellys-korner-xp.com/xp_setup.htm

By default when WinXP encounters a system failure, it reboots without
warning. The setting that controls this can be changed:

Control Panel/System/Advanced/Settings (Startup & Recovery)/System
Failure/Uncheck-Automatically Restart.

You can use Event Viewer to view and manage the event logs, gather
information about hardware and software problems, and monitor Windows
security events.

To view the event log: Administrative Tools/Event Viewer or
Start/Run/eventvwr.

To review Shutdown Event Tracker data, Open Event Viewer. Click System Log,
scroll to the Event column, and find entries with the number 1075.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427

And also:

Go to Start/Run/Msinfo32/Hardware Resources, Components/Problem Devices and
Software Environment/Windows Error Reporting.

Go to Help and Support/Pick a Task (left side)/Use Tools to view.../(left
pane)My Computer Information/(right pane)View the status of my system
hardware and software/Hardware/Update and Troubleshooters.

How to Troubleshoot Hardware and Software Driver Problems
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322205

Try running the DirectX Tool: Start/Run/Dxdiag, Lower Hardware Acceleration
(Display/Settings/Advanced/Troubleshoot/Hardware Acceleration). Check
System Info for problematic issues: Start/Run/Msinfo32/Hardware Resources
and Components/Problem Devices and Software Environment/Windows Error
Reporting.

Report Error's to Microsoft automatically

Start/Run/gpedit.msc/Computer Configuration/Administrative
Templates/System/Error Reporting. Right click Report Errors/Properties.
Check off Enable and then check off, Do not display links to any MS provided
more information web sites. Apply, ok.